KFC — Restaurant in Madison

THIS PLACE IS DISGUSTING GOT SOME FOOD IN THE DRIVE THRU AND BROUGHT IT HOME TO FEED THE FAMILY AND IT LOOKED LIKE THE CHICKEN WAS EITHER OLD, DOUBLE DIPPED IN THE GREASE, OR THE GREASE WAS JUST OLD. THEN THE MASHED POTATOES WAS MIXED WITH THE GRAVY INSTEAD OF JUST GRAVY. TOOK IT ALL BACK TO THE RESTAURANT AND STOOD THERE FOR 20 MINS BEFORE SOMEONE EVEN ASKED IF I NEEDED HELP. THEN AS I'M STANDING THERE I WATCHED 2 DIFFERENT EMPLOYEES COME.BACK FROM BREAK AND ONE GIRL WAS OUTSIDE SMOKING WHEN I PULLED UP WITH HER BABY WHOM WAS SOOO SICK AS SHE SAID WHEN SHE CAME BACK IN FROM HER BREAK. AS SHE THREW HER CIGARETTES ON THE COUNTER AND JUST WENT RIGHT BACK TO WORK AS SHE'S GOT HER DIRTY ASS FINGERS ALL IN HER MOUTH THEN AFTER SHE HAD DONE TOUCHED EVERYTHING SHE THEN DECIDED TO PUT ON GLOVES. THEN AS THE 2ND EMPLOYEE COMES BACK FROM BREAK HE NEVER WASHED HIS HANDS HE WAS TOUCHING THINGS WALKS ALL THE WAY AROUND ALL THE FOOD THEN COMES BACK TO THE COUNTER TO TAKE ORDERS. THE SERVICE WAS HORRIBEL. A LADY STOOD IN LINE JUST WAITING IN NAPKINS AND SALT AS LONG AS I DID JUST WAITING ON MY MONEY BACK. THIS WAS HORRIBLE. THERE WAS NASTY CRAP ALL OVER THE FLOOR, THE EMPLOYEES WERE GIVING OUT FREE FOOD TO TEENAGER'S. I MEAN COME ON. I WILL NOT BE EVER...

I ordered the 30.00 online special. 8 pcs. Chicken 8 chicken tenders, large fries, large Cole slaw, large biscuit and gravy and 4 biscuits. I'm disabled and had a friend take me and Sonny to my mom's while they finish my apt. I called to make sure it was all there and he said yes ma'am. My friend went in and picked up food. We get all the way there and low and behold, ( no tenders and the extra large mashed potatoes was a little bitty cup. I called and told him thank you, because 3 people get no chicken. I called and he told me he would give me a 20.00 credit. Now 4 days later were going back home. I called and ordered the same. He said I should have given you enough to cover that and he would make it work. Well she went in to get it and they still chatted me 13.00. I won't order from your establishment again. The exact thing happened a few years back. Feeding a group and had no biscuits, missing 4 extra pcs. of chicken....

Every time my son and I go to this location we have items that are missing from our order! The food quality here is not the best either, but it's definitely not the worst KFC I've ever eaten! That would be saved for the Muncie Indiana location on South Tillotson! If you're ever in Muncie do not ever eat at that KFC! The general manager there teaches her employees how to not only provide poor customer service, but when you complain about your food, she condones them taking retaliatory acts on your food! The location in Madison Indiana seems to be lacking some leadership as I said every time we go through there we have items missing from our order! Please check your orders while eating at...