Mattress Firm The Shoppes at Sunrise Crossing — Local services in Madison

I do adult foster care meaning I work with special needs adults, my client lives in my home and my family and take care of them. The bed my client brought with them when they moved in looked like it was years past its expiration date. Funding for a new bed was approved by the state guardian but the budget was fairly small for trying to buy a quality mattress, but Michael at mattress firm totally understood our situation and went above and beyond finding us a bed that my client loves, it’s a quality bed from a respected brand backed up by a good warranty, and he managed to make it fit into the budget we had to work with, he did a great job! I’d encourage anyone in the market for a bed to head over to mattress firm and ask for Michael. Next time I need a bed for myself or a client I know exactly who...

2 stars for the Holly and 5 stars for Dale and Carlos... Check your paper work carefully...my 76 year old momma bought a bed from there a few days ago. Holly assured us that upon delivery, they would remove old mattress and set up new one. Well needless to say she didn't put that down on paperwork. And we were supposed to get brackets for headboard which wasn't included 😒 When calling to complain at store they had no remedy or solution to the problem was to" refuse delivery "

Luckily for us, the delivery drivers, Dale and Carlos, were EXCELLENT!!! They went above and beyond, even though they did not have to! They removed old mattress and set up the new mattress. They were sooo helpful and extremely nice!!!

SHOUT OUT TO DALE AND...

I have been looking for a new mattress for sometime and decided to try MattressFirm. A friend had just purchased one from this location and was very pleased. There were several visits to the store in my process of making a decision. Each time I was greeted immediately by Michael and/ or a lovely young lady, who name I unfortunately have forgotten. They were both extremely helpful, knowledgeable, friendly, and very patient. Because of a miscalculation on my part, the original mattress I purchased needed to be returned. Michael again was very helpful and the process was easy. Highly recommend MattressFirm and especially the staff at the...