We recently had the experience of coming out here to celebrate both my birthday and my girlfriend's.

Well, our visit was lackluster and left us frustrated.

To start our service we decided to eat at a booth. We were served our drinks with glass cups but they were riddled with hard water stains. Realistically, that's just dried water and that's fine, but the lack of attention to detail left me feeling indifferent. The establishment had a wonderful environment, the prices were above normal, above average ratings.

Why are our glasses any different?

We ordered our dishes, I decided on the Sumo Deluxe plus a dragon roll. My partner settled on the vegetable hibachi entrée, but she wasn't allowed to order more rice than vegetables, for whatever reason they couldn't adjust the portion.

Should we see if they offer some birthday treats for ourselves? Like a free dessert most places have?

No, they offer a 5 dollar birthday dessert.

We were served the soups and salads, as usual for most hibachi restaurants, they were yummy.

Sushi came out quickly, it was presented wonderfully and the quality was exceptional.

After finishing our appetizers I was excited to try my meal since, it was advertised as deluxe, multiple types of meats and vegetables.

It was far from deluxe.

My meal was presented again nicely but the way my meal was prepared it was yucky. To elaborate... The scallops were awful... extremely underseasoned, and didn't taste right, very fishy. One was enough. My vegetables weren't cooked long enough, everything was on my plate but nothing blended together. The vegetables and protein wasn't cooked long enough in the sauce or wasn't cooked properly to allow the flavors to release. The meal felt as if someone tossed the ingredients together and then took a spoonful of the artificial sauce they had in a big pot and drenched it over before serving it. Yes, it actually felt like I was eating a pre-frozen meal.

I powered through, sometimes food can turn out like this and I guess I was unlucky this time.

My girlfriend was met with a similar experince except the sauce she had with her meal was somehow more unappetizing and it was making her feel sick from the overwhelming artificial taste it had. She politely asked if she could replace it with fried rice.

We get the bill, they charge her for each individual item, soup, salad, and fried rice but skip the vegetables, then charge us for her replacement, the extra fried rice. All together, comparing the price they ended up charging us the same as her original meal.

I ended up having a discussion with the manager to which she said it was was a misunderstanding, she reprints the receipt. Same price? I kindly ask her to remove the extra fried rice since they didn't offer any discount in price. I thanked her multiple times for her patience and we left, again informing that we were greatful, despite internally feeling jipped.

Regrettably I don't think we will be visiting again.

Whatever the case, it was insulting to me we weren't offered any compensation. They instead replaced the main portion, and then charged us for the rice that was meant to replace it and everything else that came with the meal.

Upsetting experince, thank you for reading. I hope you can have a better time then us. Their sushi was good.