Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Madisonville

• Absolutely loved the first and second time I came could not rave enough, but the third was the problem.*Went a few weeks ago thought I wrote a review but it must have slipped my mind. I got several things I can't remember it all ATM. Very yummy!!! Everything I had was cooked perfectly. The young people in there were very respectful. They triple checked my order. I wish I would have caught the young girls name. I wish I could remember everything. I know I got cheesecake bites and loaded chicken bacon ranch fries both 10/10. That's all for now next time I go back I'll be sure to take pictures and update my review!!! Heres the next review unfortunately not what I expected to write. I recently did a pickup order from this Zaxby’s and the whole experience was pretty disappointing. My pickup time was set for 1 but a couple minutes before that I realized I’d be running late. I called ahead to let them know and apologized profusely . The employee told me he had just made the food but it wasn’t a problem at all, said “life happens” and said they would remake everything fresh once I arrived. When I got there, I reminded them of the situation and apologized again a few times. They asked me to pull around and wait, which I did. After about 15 minutes, my order was brought out, I apologized again! I live 3 minutes away, and by the time I got home the food was wasn't warm, the fries were cold, and one of the items wasn’t even right. I don’t really understand the point of saying you’ll remake the food if it’s going to come out like it sat around anyway. Whether you remake my order or the next person’s, you’re still doing the same amount of work. I tried to be courteous and communicate ahead of time, and it still ended up being an upsetting experience. If the guy would have told me he couldn't remake the food I would have expected horrible food and not complained as that was my fault but to say it will be made fresh because everyone has problems sometimes and then this... * Moral of the story, Don't say you are going to do something then not do it. Don't say you are going to fix it and have no intentions...

The food is great, but, I'm a doordash driver so I come by often and today I was met with some not friendly staff. When waiting in the lobby these girls kept staring at me like I killed their cat which is weird considering I'm just here to deliver some food to hungry customers. One girl specifically was talking with an extremely rude tone, one girls name tag said Lauren who I could visibly see whispering about something, I'm going to give the benefit of the doubt and hope it wasn't me, though she was the one staring the hardest. Never had any problems before today so I'm just here to say I don't appreciate dirty looks from staff members when I walked in the door. Please tell team members not to act this way, fyi I don't have any weird birth defects so I still don't understand why i was so harshly unwelcomed during a visit that typically lasts...

Overall, this was a really good experience. The person we interacted with was Dave at the service counter and he was amazing. When he wasn't actively taking someone's order, he was going around asking how the food was and taking people's trash away. He was not even receiving tips for this. Very friendly, and good at his job.

My only complaint is how small the place is. The parking spaces are very close together, to the point it was difficult to get out of the car, and the dining room is very small too.

Will definitely be back though, and if Dave is a representation of the type of people that work there, then business should be thriving for a long time....