Auntie Anne's — Restaurant in Manchester

Went there today for national pretzel day with our little girl. My wife was home with our 4 month old and the mobile ordering wasn't working. The employee told me they were having issues with the app. My wife sent me the QR code and the employee said it is only one free pretzel per person. I looked at her and said ok this pretzel is for my little girl (2 year old) who is right next to me. She proceeded to say she doesn't count as a person and isn't holding the phone to scan the code. I said here you go she's holding it now and scanned it. The employee said unfortunately we aren't going to do that and she doesn't count! Is Auntie Ann's looking for a discrimination lawsuit? This just blew my mind and she made it so complicated. All I wanted and expected is for them to honor the fact that they knew the mobile app wasn't working and to take the code. This is completely wrong, illegal and plain idiotic! The manager said just give it to him. Smarten up with how you train your employees and what not to say...

I walked up to place an order around 6:50 pm on October 6th 2025. While waiting to place my order the employee who was working was sweeping the floors. I waited patiently for 2-3 minutes for him to take my order. When he took my order he seemed annoyed that I was inconveniently stopping him from doing cleaning duties. I ordered a medium cinnamon sugar and frosting dip. After cashing out I politely asked for a cover for my pretzels since they were being brought home and eatin later. After asking for the cover he gave me a look of complete disgust and shook his head at me for asking for something as simple as a lid. I’m in the food industry as well and this is completely unacceptable. You do not treat polite paying...

No wonder why this place will end up closing like the rest of them. Asked the lady what time they open. She responded 12. So we walked around the mall and came back at 12 and waited. Then the lady snapped at us and said "she is the only one working and she still has to bake all these things before she can help anyone. She stated it would take another 15 minutes before whe could open. Making it seem as if we were rushing her. There was a bunch of finished pretzels ready to serve. Only wanted one. Would have taken a minute to grab one and ring it up. Whatever so i guess they don't open till after 12:15 and the lady seems grouchy, mean and does not want to be there.....