Manhattan Bread & Bagel — Restaurant in Manhattan Beach

Waited almost 25 min today around 10am, only to keep asking if they maybe missed my order. It was not that packed and saw few people after me get their orders. They packaged a bagel and called my name but it was not my order. They also didn’t seem to know how to make the iced latte (why have it on the menu). Later one of them shared they were understaffed but there were 3 of them prepping food and 2 bagging. I ordered 1 onion bagel with cc and an iced latte.

I ended up with no latte and a plain bagel. They refunded my money and the one tall young guy was apologetic, but he ended up just standing there. I asked that I still would like the bagel I ordered 25 min ago and the other guy found an onion toasted ready so they handed it to me and I just left.

This is feedback for the owners, there has to be a more efficient way to complete orders and serve quickly for a bagel shop vs having your staff be hostage to two machines, the young guy tried to explain but I don’t need to know all that as a customer. Everyone else was just side eyeing, looked annoyed and not saying or doing much, which left a bad taste for wanting to come back again.

Cute space outside to sit with pup, the bagel was good but the service is extremely slow and behaviors are not what I expected which prevents me from wanting to...

Called on a Sunday for a pickup order. Was put on hold for almost 19 minutes (which was really just the phone off the hook) and I heard at least 4 orders get put in and rung up while I waited. I started driving to Manhattan Bread & Bagel while I waited (only 15 minute drive) Then they hung up. No response, no hold on just another minute, nothing. Minutes from arriving (the whole reason you call ahead). So I called back and was about to be put "on hold" again. I tried to talk to the person and explain I was on hold for several minutes already. I continued on to say I only needed 2 dozen bagels, that's it. The person said "yeah but it'll still be 20-30 minutes, super busy". For 2 dozen bagels.... These guys can't be serious.

I had just arrived and saw how many people were waiting, about 4-5 people in line.

This could have been avoided if they talked to people on the phone with respect. A simple heads up, "we're busy this might take a while" would have helped, but no only after 20 minutes and being hung up on did I then get a rude explanation for lazy work ethic.

I took my business to another bagel shop on the way home and see no...

5 stars for the bagels. Best in LA. But 1 star for an odd culture they have of service. Past two times I’ve gone in I’ve ordered a specific bagel in whole wheat and both times I’m handed a bag and only after I’m checking it’s the white version. Both times I’ve mentioned this to them the response is “oh we were out of wheat so that’s why” pretty matter of fact like the standard approach and it’s something I should expect as a customer. No heads up that they changed the order when handing me the back and no apology (I did get an sincere apology after I opted out of the refund since it was going to be a time suck for everyone). This is with two different people (three in fact as the first time one person was helping the other) so not an individual thing. I get you’re busy so you explore shortcuts but this ain’t it. Giving the customer a heads up that something is missing is standard at most places. I think they do this though since they have customers pay when they go get the bagel so it’s a hassle the refund. Not a good process unless you know your fully stocked. Still damn good bagels, just gotta keep an eye out on what...