Nothing Bundt Cakes — Restaurant in Manhattan Beach

I placed and paid for an online order for next day pickup. I Immediately realized I ordered the wrong size (8" instead of 10) Because there was no option to cancel, I decided to wait until this location opened to see if I should just place a new order or if I could just pay the difference for the larger size when I got there (obviously letting them know in advance so the correct size would be ready). It didn't matter to me either way, so whatever was easier to remedy the problem, I would do. I called when they opened, explained the situation, gave my name and order information, and was told that it would be no problem to simply pay the difference when I picked up the cake. I told them exactly what I wanted, which was simply the larger size. Four hours later, I go to pick-up my order, was told the cost difference and paid, then, before I was given my change, the woman at the counter tells me "just so you know, it's going to be a 30 minute wait". I'm obviously shocked and more than annoyed, considering I literally called ahead and explained everything. Why on earth would I have to wait 30 minutes for them to "frost a new cake"? What was the point in calling ahead?! I explained all this and asked why that was the case, considering that I already called and ASKED what to do. The cake should have been ready. I didn't just show up and decide to make a last-minute change. I called ahead and was instructed that all I had to do was pay the difference when picking up. No problem. And if that was a problem, I could have just placed a new order. It was so absurd, but she basically shrugged her shoulders until I told her I couldn't wait and asked for a refund. When she came back to the register, I was offered one of the cakes that was sitting in the front display. Never received an apology for the screw up and refusal to give me a fresh cake. I took what they had because I was on my way to the birthday that they cake was for and didn't have time to wait or go back and forth over the terrible customer service. It wasn't until I left and was too far to turn back that I realized that the rude clerk also hadn't given me my change. I've been to this location multiple times and never experienced this level of incompetence and rudeness, but I see several comments now that let me know this isn't an abnormal occurrence. Definitely...

It all started with the ad I bumped into, which calling out for signing up for a BOGO offer for the bundtlet, which’s basically their mini bundt cake.

Going to their El Segundo store, it was such cute space that looked more like a party equipment store with colorful cutesy decorations in every single corner. It just sparked joy being there and the theme felt so celebratory. The super warm service certainly complemented the overall experience.

They also just launched their Strawberry Cheesecake flavor, which was one of my favorite cakes among my uber long list, so without any second thought that went to my first order. Blame me for putting doubt on NBC, this was like next-level bundt cake with super moist texture and pleasant surprise of cream cheese stuffing in between. The strawberry jam on top perfected it with refreshing taste. Another part I loved was certainly the frosting, which typically for me indicated how I would rate a cake as it’s the part I either really fancied or wouldn’t touch at all if it didn’t suit my liking.

For my second, I went classic with the carrot cake one, and giving extra self-treat I went for extra frosting. I unfortunately didn’t rate this second one as high as the first, as it’s tad dry for my carrot cake preference.

That Strawberry Cheesecake certainly set high bar to beat LOL. As they had much more flavors to try, I could easily see myself going back for more.

PSA, these bundtlet despite looking small, it’s actually pretty filling. If you weren’t that much into sweets or desserts, I’d...

Ordered a plain, un-decorated cake over the phone on Tuesday, May 12, to be picked up on Thursday, May 14. Spoke to a girl who took my name, phone number, and confirmed my order and pick up time, and that was it. I come in on May 14 and the manager can not find my order using my name, phone number, or any other method. He asks me for the credit card information and I tell him I was not asked to pay for the order over the phone. He goes on to berate me (confidently) that there is no way I placed my order at that store, as they always take payment with phone orders. I tell him that I’m positive I ordered from this location, and he continues to tell me that there is no way I did. So I open my phone and show him the phone record of calling the store and speaking to someone for 2 minutes. Even after proving that I made the call/placed the order and that it’s HIS fault he can’t find the order, he rudely tells me that if I want a cake I can take whatever he has ready. He had no interest in admitting he was wrong, or to accept that his staff (who are under his supervision) made a mistake, and he made no apologies. THAT’S ALL HE HAD TO DO.

It’s worth the drive to Torrance/PCH to not deal with the terrible service. You can get the same exact product with more courteous staff.

Proof of...