We met some family members that had just flew in from out of town. We were looking for a good place to eat after they had been traveling all day. So, we arrived at the restaurant and every thing was okay at first. We figured out that our server was new so we were patient with her. The small requests that we asked for seemed to be very difficult for her to fulfill. Yet, we were still patient. We finally got our food (after struggling with ordering it), aannnnddd of course, it was wrong. Our family members' plates were completely wrong. My husband and I ordered the fajitas for 2 for $40.99 plus tax and it was basically 5 tiny pieces of chicken and 5 tiny pieces of steak mixed in with a bunch of onions and green bell peppers. It wasn't even enough meat to place in the palm of your hand. We had to move the onions and green bell peppers out of the way just to find the meat. We should've taken a picture, but we forgot. We asked for the manager (Liliana) and when she arrived, we asked if that was the correct portion of meat, and she stated that that was the correct portion for 2. She also informed us that before she got there, there were no measurements of meat. Meat was just being dumped on to plates, so basically, she was stationed there for portion control. So, if you're wondering why your portions are different and customer service is lacking, this is why. Our server became extremely rude, not allowing us to finish our statements, and she kept saying that she had no control over the kitchen. Placing all of the blame on the kitchen staff and taking no accountability. The kitchen staff only prepares what you request, so who was really at fault? This location does not have to worry about us coming back. I would suggest that you and your families to not dine here neither. We wound up eating...
Read moreI have never experienced worse customer service than here. It took 40 minutes to get my first beer and the only reason that I finally did is because my husband arrived and said something to someone at the bar. I had already been sitting there with no beer for 30 minutes when my server walked up and asked if they had not brought my drink yet. She never asked my husband if he wanted anything after he sat down. I then asked for a menu which I never got. A manager finally was able to be flagged down. I explained the situation and told him we just wanted to pay our tab and then leave. That took another several minutes. He was not apologetic and merely said that they were short-staffed, and asked if we wanted anything else. I said no, that I had asked for a menu 30 minutes ago and had not gotten one, and reiterated that it took 40 minutes to get my first beer. Everyone seated in the bar section seem to have the same complaint tonight. We watched another couple walk out on their tab, and two women that were trying to get their tab for what appeared to be about 45 minutes. The server was not checking on the tables, and nobody could close out, order anything else or get anything else brought to their table. This was unfortunately my first time going into this restaurant, and I do not think that I will be returning again. It is unfortunate as we live close, and were hoping that this place was going to be great. The food is good but the service was absolutely terrible and I cannot support somewhere that is apathetic about their...
Read moreHello Casa G in Manor! Out of town visitor here that wanted to give a whole whole bunch of kudos to server David that helped my bestie and I on my visit on 8/31/2023. I was in town for the Godsmack concert(which I ended up not attending)and my bestie and I ate dinner there. The whole time David was attentive and sweet and meticulous about our needs during our meal. I ordered the taco plate which was delicious, the only thing I would say is back a bit off of the grease as the meat was kinda swimming in it every time I took a bite. The rice and beans were well made. David's service went above and beyond so please pass this recognition off to him. I wish we had one where I live, which I won't say where I am from but even still if we had one of you in my po-dunk controversial town, it wouldn't do well because we can never have anything nice here without it moving on. Love you guys and look forward to eating there again. Love the atmosphere, it was lively and raucous for the beginning of the weekend. Probably not a good first date place as it was loud and it made it hard to hear but a great place to entertain friends and family and watch sports and maybe even relax after a hard day at work. Thank you for creating a wonderful experience for me. I would recommend your establishment to anyone who says anything...
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