Denny's — Restaurant in Mansfield

I went to this Denny’s and ordered 4 eggs scrambled with cheese, 2 sausage links, 2 bacon strips, and 2 pancakes. The waitress gave me everything but the pancakes because they were the last to be cooked.

Once the pancakes were finished, the cook placed them on the serving counter for the waitress to pick them up. She wasn’t paying attention or being on the look out for the pancakes. I noticed that my pancakes were sitting there and so after about a minute or so of them sitting there I got my waitress’s attention (who was standing right by the pancakes) and pointed out to her that they were done.

After she brought me my food she never checked on me again. It was so bad that I actually thought that she had gone home for the day as I saw another man passing out food to her customers as it was coming up.

I finished my glass of water and I nicely asked the man if I could get a refill on water. The man said one moment and then proceeded to stand there at wait at the serving counter for food to come up. Getting me a refill on water would have taken 20 seconds or less but since the food came up rather quickly I gave some grace for it as I patiently waited for a refill.

This process continues to repeat as I noticed gaps where the man could have easily given me a refill or at least communicated when I could expect the refill. Ultimately the refill never came as the man went to the back of the restaurant to retrieve some restaurant paperwork and started working on it, never coming back to check on me.

When he was in the back, he was gone so long that not only did I finish my drink, but I had finished my food as well and was now needing my check. At this point I was feeling very neglected and was considering walking out the door without paying, but instead decided to stay and ask for the check.

Finally, my original waitress sees that I have completely stood up and looking around for assistance and then comes over to ask me if I need a refill on water. My response was “ No refill, but I do need my check.” She then turns around and goes back to the table where she was and continues putting together silverware sets with no direction on how to pay.

I stand there for a brief moment confused and trying to figure out how to pay. The other man then comes from behind the counter with more food, swipes his card at the register and sets it up for me to swipe my card to pay. He points at the register as he is walking away from the register and says it’s ready for you and proceeds to walk off and assist other customers.

Didn’t ask how everything was, didn’t apologize for not bringing water, didn’t acknowledge me in any way other than time for you to pay.

One of the worst customer service experiences at a restaurant that I’ve had in a while. Definitely will not be back to this location and has left a bad memory in my mind towards...

The manager was our server. She was extremely rude. She didn't great us when entering. She went arounfld the corner and left us standing there for a bit. She had a rude comment for everything. The restaurant smelled funny and presented as rather unclean. She scoffed that the floor was so sticky that she "would be slow serving" (The floor was obviously not cleaned correctly). My wife and I ordered coffee and water. She brought the coffee but not the water. She spilled the coffee everywhere on the table and said nothing. She didn't offer to clean it or at least provide napkins for us to wipe it up. I had to find her to ask for our water. This seemed to upset her. She made a visible expression of what I would describe as disgust. After drinking the coffee, we waited about 10 minutes trying to get her attention. She was busy texting on her phone. I finally got up again and waited to the counter and another server gave us a refill. I could hear the manager talking to someone through the back kitchen window about me, saying, "I guess he likes to walk around." The manager brought our food right after that and again scoffed, "I suppose you wanted to come get your own food too." She wasn't joking. The meals where not cooked as we requested and were missing items. We mentioned it as soon as we received the food, however she walked away with the perception that she didn't hear us. She returned to the bar top area and got back on her phone. We didn't bother to try to distract her off her phone again to correct any of it. After dropping off the food, she failed to come back to the table. The young girl (Deseray) thay filled our coffees waited on us when she saw we were needing minor things and drink refills. She was repeatedly apologizing for her manager's behavior. She also expressed her embarrassment she had for working under her. I felt for this girl. She was obviously attentive and trying to salvage our visit the best she could. She was the only bright spot of our visit.

This used to be a good location. This visit left me with a clear observation that it has severely regressed in cleanliness, service, food prep, and management. I wished I could have gotten the manager's name, but she wasn't wearing a name tag and never identifed herself. I want to thank Deseray for her efforts, however, I...

You all i have to let you know that this place is not good. I gave one star because we went here and the food was absolutely horrible. We had a party of five. Only had one plate that was okay and that was the zesty nachos that my son ordered. The sausage was not cooked correctly, undercooked. The bacon was undercooked. The hash browns were over cooked the pancakes were small and overcooked, hard. The French fries were very salty and not cooked throughly. We ask for the manager I ask her name and she stated Karen and her response was that they had a cook in training that was just throwing food out the kitchen. First of all that was very unacceptable and not funny at all. My response to her was that people can get sick from raw food. She stated that she could take the bacon off the ticket and give us a discount. I really wish that they could have made everything fresh. It was not about the money. It was about the experience with my family. We went there for brunch to enjoy a nice meal and this Denny's failed us tremendously. I still paid for my meal although it was not good the discount was for 15 percent which was like a slap in the face. The order could have been cooked correctly and payment rendered to cashier no one comes to eat and want to experience something so horrible. One good thing I can say Is that Ms Susan our waitress was so sweet I gave her a tip because she was so kind from the first time we walked into the restaurant. Denny's on broad Mansfield please get your cooks together because people die everyday from food poisoning. Very dangerous. Also the manager said that she did not want to go reprimand the cooks right then because she did not want to make them mad.But you wouldn't mind given me food poisoning. This is wrong on...