Great American Cookies — Local services in Mansfield

I ordered my cookie cake a week in advance for my graduation party. I gave them a great photo I drew myself of exactly how I wanted it to look. Originally I drew my photo as a circle but the guy who took my order assured me they could do the same thing on a large rectangular pan. I needed the bigger one because my party was for 40+ people. I ordered a standard cookie base with no sprinkles or chocolate chips. Just a regular sugar cookie base. The guy who took my order redrew my photo amazing, but when I came to pick it up I was extremely disappointed. The entire thing had sprinkles all over it and looks nothing like my photo or how the guy drew it on the order form. The hat is way too small and extremely disfigured, the diploma isn’t even in the same spot it was in from my drawing. The lettering on it is also way too small and the entire picture is completely uncentered. What I asked for was simple and they couldn’t even put something as easy as a bow on it.

(The photo of the cake I attached was after I cut it so it’s very messed up, but you can still see the picture on it vs what...

My wife went to pick up an M&M cookie cake today. She was handed the box and was ready to walk out, but instead she opened the box. The cake was all smeared. When my wife asked the girl at the counter, all she said was “I guess we had to re do it” The manager walked in from outside and just said refund it. Well we ordered the cake and we wanted it remade. The manager said we have new people. No apology, no offer of anything. She then said it would take 3 hours and we said okay. Then the girl behind the counter told her it was an M&M cake to which the manager said they didn’t have enough dough for that. She asked if we wanted a choc chip cake and we did not. They refunded the cake and gave it to us, but never ONCE was there any sort of apology. They KNEW the cake was messed up and were ready for my wife to leave without saying anything! I want to speak to the owner about the horrible customer service. I run a restaurant and I would never treat any of my...

The absolute worst...go anywhere else but here. Ordered a cookie cake for a birthday party (4 days in advance and prepaid). When I got there the girl said no one printed the order and it wasn't her fault and they didn't have the cookie cake. She said this happens all the time and walked away (girl had longer black hair with white ends) - except I paid and I had to call to the people in the back to see if they were going to make the cookie or refund my $50.00. Go ANYWHERE else. The staff was horrible and the customer service was horrible. RUN, don't walk, from this location. (Also noted that this location is a combo with Marble Slab and on the door said NO ICE CREAM AVAILABLE). At 1:15 pm the chairs were still on top of the table like they just opened or didn't want anyone to sit....