Mansions of Mansfield Apartments — Local services in Mansfield

Before I go into my soliloquy about this place I'm going to sum it up as, the management and staff wasted 3 weeks of our time and cost us literally thousands of dollars giving us the run around before we decided to look at another apartment complex and got approved in 24 hours. The management is either discriminatory, incompetent or both.

If you want details then keep reading....

We're a married couple late 30s (no kids), both with government jobs, African American and moving from out of state. I won't say exactly how much we make but my income alone is enough to cover 3x rent (the income requirement) and my wife's base salary is as much as mine... do with this information what you will.

We first did the application on May 22nd and my wife called them several times a day to check on the application but each time they said call later and when she called later they'd say call tomorrow. This went on for a literal week before they said that we weren't approved and they couldn't tell us why over the phone.

So since they told us at the last possible moment we got a hotel room and visited them the next day. They said that it was something in my (the husband's) rental screening that came back negative. We called Transunion and they said there was nothing to stop them from giving us an apartment. We spoke to them again and they said I had a judgement against me from 2019.

They said their hands were tied and there was nothing they could do until my Transunion report came clean. Which again is fine but it was the lack of empathy

The long story short is that it took me about a week but I got all the documentation I needed from the old apartment management, current management, justice court, and Transunion saying somebody fouled up and that judgement was satisfied and had been for years.

So we present this information to Mansions of Mansfield and they run the screening again and once again...when we ask how the process is coming, we should call back toward the end of the day. When the end of the day comes we need to call back tomorrow. This goes on for another week. Mind you we're spending money on hotels the entire time.

We get ahold of the manager Isabelle (spl) and she says we're not a second chance community, which we weren't asking for a second chance because we already have documentation saying that situation was cleared. She said that the screening was still showing the judgement.I told her that it sounds like we're getting into the realm of a violation of the Fair Housing Act.

For the record I called Transunion the next day and they said my screening was clean on their end and that if they didn't see it they were running the report wrong. They actually gave me instructions on how to fix it and told me if they wanted they could call. When I called Kennita told me with an attitude that they know how to run the reports and they don't know why Transunion would say that.

Later the manager calls my wife and tells her to have me send everything we sent to Transunion to get my situation cleared up to her and her regional manager who was going to make the decision.

We start thinking to ourselves, when it got "denied" the first time you guys said your hands were tied and there was nothing you could do. Now suddenly you can actually go to the regional manager and she has the final say, interesting.

It's almost as if it wasn't the system that "denied" our application, it was you all's arbitrary decisions.

We did and once again we haven't heard a thing since June 19th. So I tell my wife to hades with them we'll look at something else. Because these people are wasting our time.

We went to another apartment complex that was cheaper and the apartment itself was better and in a good neighborhood on Thursday and we approved by Friday afternoon and we're moving in Monday.

So again, Mansions of Mansfield's management has been "reviewing" our application since the 13th but another apartment complex looked at the same info and approved us in 24 hours. And they wonder why their...

Overall this hasn't been a bad experience but there is definitely room for improvement. We've been at Mansions for almost a year and now, when we moved in there was an issue with the tenants not moving out of the apartment that we were supposed to be moving into. Fortunately there was another apartment available in the same floor plan and we were given the same rate as the previous unit. Now that are lease is coming to an end we received our renewal notice with a rent increase of over $70 a month. We have cabinets that don't close all the way, exterior lights that are constantly going out no matter how many work orders are put in the bulbs don't last long and probably the most frustrating is that there is not enough parking in the complex to accommodate the residents. For a couple of weeks now I've had to park on the outside of the gate for lack of parking spots, and if I'm lucky I get to park on the inside of the gate on the opposite side of the complex from where I live. Also we have a small dog and apparently there is a bobcat issue on the golf course behind the complex that we were not made aware of until I went to walk my dog early morning and we walked around the corner to a bobcat creeping up towards my dog. I called the office to make them aware and never heard anything else on the matter. We've never been met with rude behavior from the staff, they've always been super friendly. I think if some of the smaller issues were resolved it would be a 5 star...

This was the worst apartment application process I’ve ever experienced. The staff is extremely unprofessional, inappropriate and lack diligence. The electronic application process was not user friendly and was insufficient. I entered my personal information multiple times and yet multiple times I was told by the apartment staff they weren’t able to see my information or the information was missing. However, I could see the information entered thoroughly from my secondary copy. I called multiple times daily to receive a follow up on the application process, because no one ever answers the phone. I was told multiple times that I would receive a call the next business day in which no one would ever call me. I would always have to follow up myself. Lack of integrity to say the least.

Whenever I went into the office, there were no guests there, just the staff. They would be standing around talking to one another; which explains why they couldn’t answer the phones. There is no accountability.

I was told the application process would take 24 to 48 hours, however, It took them 4 days to process my application. I declined to move forward seeing how inconsiderate and unprofessional the staff were. It gave me a bad vibe. I could only imagine how dealing with them, in the future would be.

I went to another apartment complex on the same street and applied. I received an approval within 48 hours.

I experienced better customer service, professionalism,...