Dunkin' — Restaurant in Mansfield

At drive-thru BEFORE finishing my order, I changed a med Hazelnut from reg to cream 2 Splenda. Was TOLD " SHE ALREADY MADE IT YOU REALLY WANT A NEW ONE?" I replied yes. At drive-thru window a long time employee who's amazing, I ASKED her to check to make sure the coffee was correct, an older man began yelling at the employee "It's correct , SHE screwed up and changed her mind! " She being ME! I asked employee if he was the MANAGER she said YES!! This employee could not have been nicer or more apologetic over the incident! Honestly I wanted to address this manager however being so hostile I was afraid what would happen to the employees afterwards. I will be calling corporate in Braintree Monday a.m. Poor representative of Dunkins brand. That manager should be reprimanded immediately and retrained according to the brand and employee relations, nevermind customer service. !!!...

So I always go to this Dunkin and get a large strawberry dragon fruit with no ice and it’s always fine, however I had an experience about a week ago where one of the managers literally screamed at me pointing his finger in my face accusing me of “ruining the recipe” I couldn’t fully understand him because of how loud he was screaming and also he was not fluent in English. However an employee came over to him and confronted him saying “the costumer is always right “ and he proceeded to scream at her and chase her into the back. I will definitely be calling to report this because this is NEVER ok like there is no reason we shouldn’t be able to get our drinks without ice. Ice waters it down and takes up space in the cup so you get less drink and like first of all those drinks are way overpriced anyway and the price keeps going up like this was completely unacceptable and will absolutely...

I like the managers but the reason my eyes kept rolling behind my head is because I was simply rolling my eyes at the coworkers who gave me attitude 💁‍♀️, most of them act like grown children,it is kind of ridiculous. I had them telling eachother that my mom died this year and well your like 10 years late but that also isn’t anyone’s business so why that would be brought up in a work environment is insane. They forget to mention I had a pretty fiesty attitude when I was rolling my eyes but they won’t say that when they are trying to say you are doped out :) I been gone for almost a month (much happier) and I still hear they keep lying about me! Pretty pathetic but I like the managers though,...