Hideout Burgers — Restaurant in Mansfield

So this is a good three not a negative 3 I will explain what that means. We went in today because our preferred place was closed and we just happen to live down the street and thought you know what we’ve been meaning to try this out so of course we pop by Fourth of July literally no way it’s not packed it was amazing. So the burgers themselves we basically got bacon cheeseburgers loaded with avocado I will speak to my own experience and I will say if you’re expecting flavorful guacamole it’s not here it’s literally just mashed avocado no onion no lime nothing not even lemon pepper. The fries they have no seasoning the only flavored versions that they have have like toppings chili cheese etc. the bacon was really good on the burger I will say that crispy salty bacon taste flowed well with the meat because the meat didn’t have any seasoning. I don’t know if it’s just because I automatically feel weird that it’s seemingly an Asian spot I’ve never seen Asians even eating burgers but hey this is Mansfield so you get a little of it all. The chili cheese fries is nothing special than the canned cheese that you get at Walmart “football game cheese” and Hormel chili another non-flavored thing that you have to season yourself and by season I mean salt and pepper because that’s all they have oh and some ketchup but yeah I wouldn’t say this is OUR 🤎 kind of burger spot. But the perk they have bluebell y’all in the drum!!!!! and if you know blue bell out the drum it taste different than out the pint or the gallon so that was a huge plus!!! All in all the cashier was nice very polite it was indeed a I’m not hungry anymore burger but definitely not somewhere I would frequent. still not entirely sure this isn’t a front for...

1-Star Review Let me be clear: this review is not about the food, because the food at Hideout Burgers is usually pretty good — that’s why we’ve come back several times. But today’s experience was completely unacceptable, and I’ve never been so frustrated by the way I was treated at a restaurant.

We normally order a couple of cheeseburgers, but this time we decided to split one burger and try some fries. We noticed they had a new option: fries dipped in chicken grease. We were curious and decided to try them. When the food came out, everything was fine except for those fries — they were undercooked and not even close to being done properly.

I brought them back up to the counter and politely let the older woman working there know. I asked if we could simply exchange them for regular fries. Her response was, “No, we don’t do that.” I then asked if she could just re-cook them. She took the fries — which I had already eaten off of — to the back, and re-cooked the same fries.

That was incredibly unsanitary. When I told her that was disgusting, she got visibly upset with me for refusing to take the same fries back. I then asked for a refund for just the fries, and again she said, “We don’t do that,” and walked off. A few minutes later, she came back with a random batch of fries that looked like they had just been sitting in the back.

At that point, we left. I don’t understand how a restaurant can think it’s okay to re-cook and re-serve food that’s already been eaten off of. That, along with the attitude and total lack of customer service, was beyond disappointing.

Again, the food here is usually good. But after today, I will never return to Hideout Burgers. The way I was treated was...

We are long time and frequent customers, and usually I would give them a 4 or 5 across the board, but the 3 star review is because of one person, presumably the co-owner or co-manager. Normally, the customer service is very good, but recently, any complaint about an order, no matter how politely delivered, is met with anger from the co-manager. I have seen and been told but never experienced it until today. Today, my husband's order was incorrect. It was an honest mistake. They gave him the same side as mine, but that wasn't what he ordered. He orders exactly the same thing every time, so it's not as though he just misspoke. However, when my husband politely told her about the mistake, she went on the defensive, declaring that he got what he ordered, not once but several times. My husband politely but firmly stood his ground, and eventually he got his corrected order. However, it put a damper on our Mother's Day lunch. Customer service...