Jack in the Box — Restaurant in Mansfield

I order from here regularly and my kids love it. The low rating isn't for the food. The management and crew do not correct mistakes. I ordered through the mobile app, and got my confirmation. 20 minutes later my order was canceled. To get anyone on the phone is almost impossible. I had to call 12 times to speak with someone a total of 3 times that day. The first call they told me everything was fixed and my order would be delivered. That didn't happen. After 2 hours of waiting they finally offered to refund my money if I just came and picked up my meal. It may seem petty but when you spend $15 on delivery fees and tip, you want your $13 worth of food delivered. So we settled on the food and a refund. Of course there was no refund. The charge went through. They took my information in case there was an issue and said call if I didn't get my money. So today I have called 6 times and no one will answer. I know this is just fast food, but its a horrible way to run any business. Accidents happen, but at least answer the phone, try to fix it, and have some clue what you are talking about. People are paying for a service. Update: After 5 days they did refund my money. So I added...

At 7:15 am this morning. No long line in drive -thru. I ordered a Breakfast combo of Breakfast. Jack w/ hashbrown with a small kids meal sprite zero. I got to the window. The lady proceeds to give me a larger coke zero. I said No ma'am . I ordered the kids meal sprite zero. She told me NO! I said you already have my money for the larger drink. But I want the smaller one. She continues to argue with me. I work in customer service industry you never argue with a customer. I didnt want anything for free. I was just wanting a smaller drink and a sprite zero NOT A COKE WHICH SHE WAS TELLING ME I WANTED. "REALLY" This is not the first time this happened with her. I order this every Friday for my special sister. So, I know what I want . I don't have problems with any other people at the window. They're friendly. This one at the end of it all she shut the window. When I told her listen to the customer. You should never argue with a customer if they are paying. Especially if they are paying more for the what they got!! AT THE END OF THIS. I TRY NOT TO LET PEOPLE RUIN MY DAY! BUT THIS PERSON DID! I WOULD CALL HER A LADY. BUT ...NOT!!!! She is not customer...

Apparently Jack-in-the-Box‘s prices have gone up but the menu reflecting such price hike has not gone up so I was a little bit confused when I was charged like two dollars more than the marquee said I should’ve been but I just tracked that option inflation and thought, OK I’m not to let that ruin my experience, but the lady at the drive-through Has a personality of a turnip her face gives away everything she’s thinking and she’s not happy at her job. She’s not happy answering any questions whatsoever. Not personal information just questions Like, “did you put taco sauce in the bag?” Don’t ask that apparently that’s one sums to highly irritate her!! If it were my franchise,…. first some major damage control and retraining staff as to unacceptable attitudes, and appropriate responses to customers. Looking around and observing for the short time that I was at the drive-through. It look like the entire staff could use some building exercises in employee morale and the value of great customer service! After reading some of these reviews and guarantee, that’s the woman they’re...