Einstein Bros. Bagels — Restaurant in Mansfield

I really hate that I have to gI've this last visit a one star! The manager was waiting the register and this day it was obvious that there was a small crew. After our order was made we were told to sit and the order would be called. There was only 3 inside orders ours was included (one made beforebus and one after us) but we noticed the drive through was very busy. As we saw the order that was behind us leave I asked the cashier whi was also the manager if our order was ready she went to go check. After returning she started that she had called our name one time and no one answered? I looked at her and told her that we were sitting here all the whole time waiting and never heard our name called! this place is not even busy so we would have heard you! She argued that policy is we call your name once and if you don't answer then we sit it on a rack and you can pick it up there! When I made her aware that this order she so adamantly says she called out our names for is not complete because the drink I ordered is not sitting in this supposed shelf because you never made it! She still continued to deny the fact that she forgot to call us by name when our order was ready or make the drink order. She was rude and ignorant about the whole situation. If she is a representative of your establishment then you must be scraping the bottom of the barrel for staffing. My husband and I eat at you location periodically 2 or 3 times a month and we have never run into such indignant personnel. But you don't have to worry about me coming back either she gave the wrong contact Information tok report her as well! I assume she still...

This was my first time trying out this location. I was definitely disappointed. I ordered 4 bagels. I waited a second when ordering as I’m used to being asked if I want them sliced, if i want cheese, and if I want them toasted - but did not get asked any of these. So i spoke up and said that i wanted them sliced and with no cheese, i forgot to ask about getting them toasted. When i got them, they were just thrown in a bag together, not wrapped or anything. Didn’t even get napkins or get offered them either. (Maybe my usual location in Plano is just overly nice, but my bagels are always put in a paper sleeve and then bagged and they always include napkins with them as well.)

Then I get home and the 3 cinnamon and sugar bagels I ordered are just cinnamon bagels - no sugar on them. They were also cold. And they must have been sitting on top of cream cheese or some other type of bagel with cheese because when I ate the bottom half of the first bagel I had an allergic reaction as I’m allergic to milk. They also had sesame seeds all of the bottom of them, which also led me to believe they’d been mixed/sitting on top of other bagels. With as many people that have allergies now, you’d think people would be more cautious.

I really love Einstein’s but not sure I’ll be going back to this location again - which is sad because I live...

Consistently wrong. Every time. Bagels that are supposed to have cream cheese are served without. Toasted instead of untoasted. Missing bagels or wrong bagels. Every time it's something that's just negligence and incompetence. Even when they are "making it right" to correct the previous mistake it's still wrong. The manager asked if she could just put the bacon in a bag for me since they didn't put it on my sandwich. They gave me someone else's order through the drive thru and after I opened it and went through it touching the bagels and handed it back they took it back and didn't throw it away. I am lowering my review to a two-star because I went through again today and met with more of the same. Order was missing a bagel. When I asked for my bagel I received the wrong bagel when I corrected the manager about the bagel that was wrong she gave me another Bagel which was still wrong. In addition they gave me a latte that was not stirred so it was basically milk with syrup at the bottom because they were too lazy to stir it properly before handing it to the customer. So now I leave again after paying a lot of money with a still incorrect order and no latte that I ordered. All of this was done under the eyes of the...