Subway — Restaurant in Mansfield

The tall shaggy hair teenager and the older long hair man must've been having an off day. I don't expect alot from customer service, other than what I pay for.

When I walked in, the teenager was sitting in his seat. Made direct eye contact with me as I entered and didn't bother to greet me(fine, I get it. Maybe it's the end of his shift.) The old man is sweeping, doesn't acknowledge me until I get within arms reach(fine, maybe he's busy and locked in on sweeping. No big deal). He seems fine when he greets me and I begin to place my order, The teenager, Who seems high begins making my sandwich, Chicken bacon ranch. He leaves some chicken in the cup still and I say, " hey, you missed a piece." He kisses his teeth(attitude) and I figure, ok maybe he's not having the issue with me.

He continues to make my sandwich, mumbling under his breathe. The counter is filthy, by the way, with sauce and onions all over, he drags my sandwich right through it, which I also let slide.When he gets to the sauces he takes the first sauce and runs it along the length of the bread, Like ALL Subways do. He then grabs the mustard, with a little smirk, and zig zags across the sandwich completely covering the sandwich (Mind you, I just landed back in Dallas, It's my first meal of the day at 7:02 PM, I really don't want to cause an issue and wait longer for my food, or deal with attitude.) He then grabs the ranch and does the same thing with the ranch. After he's done he packs my sandwich up and throws it on the counter. Very disrespectful. At this point I want to say something, but Im hungry and just want this crap to be over with so I can go about my day. I get to my car, pull to a different spot and start eating. I force myself to finish the smaller half of the sandwich as im squeezing mustard and ranch out of the sandwich. I open the second half and debate on if I even want to finish this crap. I take one bite, full of mustard and decide. Screw it. I'm not dealing with this. SO I pull back around to the store, and walk in. Kid doesn't greet me again and at this point Im pissed off. I tell him that he doused my sandwich in mustard and im not eating this crap, give me half of my money back for this inedible junk. He gives me attitude, has a stupid smirk on his face, I tell him to get the older guy, hoping that this man has some sense. After arguing with this kid for 3-4 minutes in front of other customers, He finally goes and grabs the old guy. who is somewhat helpful, but mostly not as he's defending the kids actions, when he wasn't even there to see things unfold

I will be calling the 800 number to make my comments as well.

I will also be reaching out to the district manager. My ticket was not voided for being "the wrong location" as cited on the receipt, so in case these two thought they could hide this interaction, I wanted to leave this review. This happened between 6:42 and 7:02. I'm not posting this in hopes of getting people fired, I would like for this to reach the owner and/or district manager store managers, in hopes that they handle the situation appropriately. I let multiple things slide before I decided to raise the issue, and to not be met with any sort of understanding or sense of accountability is annoying. The sarcasm and passive aggression wasn't...

I ordered thru the app my order was supposed to be ready at 630pm. When I walk through the door at about 620 I was informed that they had been backed up and my order was not ready if I would mind waiting. I didn't mind so I waited. Then the gentleman says to me they are put of the cheese I requested and if I would like a different choice. I was fine with the option I was offered so I continue to wait for my food. I waited til about 645, not a big deal. Now I ONLY eat one sandwich at Subway and I am very picky because it has to taste right. Even one tiny thing off and it will ruin the whole sandwich for me. Well that's what happened to me today. I get home, pull out my sandwich take a bite and find that it is missing the bacon I requested. I think we'll maybe in the second bite I will find some bacon but alas there was still no bacon. So I open the sandwich to check and I see that my sandwich was made all wrong. No bacon, no black olives, I don't taste any mustard, or any salt like I asked for. Then there was extra ham which I HAYE yes I have it on the sandwich because it completes the flavors for me, but it is not something I will eat a lot of. Just very disappointed in the quality of the food I received, the employees were great, very polite and nice and all of that but I feel like they kinda dropped the ball on this one...

So, we tried to place an order online. At 8:30 pm, the website dumped our order and said they couldn't fulfill pre orders at that time. So we went inside.

We walked in at the same time as two gentlemen did at 8:40. The two workers (one male, one female) fulfilled the orders of the two men in front of us, BUT when they finished their orders, no one came to take ours. They left us standing there without a word.

In fact, one of them checked the gentleman out while the other started putting everything AWAY and breaking down the counter. Remember, we came in at the SAME TIME. When we mentioned that half the things they'd put away were what we were going to order, he said "oh it's not put away. I can refill it." He had ABSOLUTELY put it away. And when the female behind the counter finished checking them out, she started wandering aimlessly behind the counter instead of attending to us. Neither of them treated us as customers or evem like we were there! Nobody bothered to take our orders or even mentioned that they had decided they were done, despite us still being inside. Our order would have been decent money and we always leave tips when we go.

Will NEVER...