Suzushii Sushi & Grill — Restaurant in Mansfield

I was excited to try this place as my friend had been many times and raved about it. The Sushi was excellent as well as the spring rolls and the drinks were strong, however the entree was sub-par. After the first bite of the pineapple shrimp fried rice it tasted odd. I took one additional bite to see if it perhaps it was that portion. It still tasted funny and I did not eat anymore. When the waitress did come back to check I told her that the rice tasted strange and if she could take it off. There was a language barrier so she got the manager. The manager came and said she could not take it off because they were a small business and if they did that it could put them out of business. She said if you had only taken one bite and told us right away I could have. When I pointed to the plate and asked her if it looked like I took more than 2 bites she said well I can take yours off but not my friends because she said it looked as if she had taken more than 2 bites but she had only mixed hers together because she had shrimp and chicken and offered her 50% off. She asked if the bills were together and we said separate. The waitress brought the bill back as one and when we told her it was separate she went and split them but then said she could no longer take my fried rice off but couod give is each 50%. I told the waitress the manager told me she was taking mine off and the waitress argued with me that the manager didn't say that. So she originally said since I only took 2 bites she would take it off but because the bill was split it could now be 50% off each. I asked so I am paying for something I didn't eat and I don't like. I asked them to remake it, which she said they did but I believe they just doctored up the original one and brought it back. Because it doesn't make sense to not take it off my bill but remake the whole dish which was 12.00. To make it, it cost about 4.50 so if you truly remade it you spent what you charged me at 50% off. I have never been somewhere that if you don't eat more than 2 bites and you don't like it that they won't take it off or offer something different in place of. Customers aren't always right but if 2 people says something taste off maybe it is your cook. I will...

Let me tell you this was the ABSOLUTE WORST service I’ve received anywhere I’ve been. My family came in there with (six of us with a baby) and I get a call saying our table was ready. After we get seated the Hispanic woman (our waitress) says she’ll be taking our orders. She takes our drink orders and appetizers first. 10 minutes passes we still don’t have our drinks. Our appetizers come (before our drinks) out and I have to get up and walk over to her as she’s talking to co-workers and doing other stuff to say “Can we get our drinks please?” When she brings our drinks after 20 minutes of waiting she takes our orders and writes them down. 45 minutes goes by with no food we ordered. Nobody came to check on us and the group of five Caucasian women that came in 30 minutes after us had already be served their food and drinks. When the waitress finally brings sushi to the table she brings sushi NOBODY in my party ordered. We asked for a squid salad and she brings out a seaweed salad. In fact she brought twice in a row. I’m over here thinking “you wrote the orders down how do you not know what we ordered?”. She looks at us like she’s irritated with us because she kept bringing the wrong orders to the table. Keep in mind the 90 minutes we were in there waiting to eat nobody checked on our table other than the initial order. At 9:30 I got up and told them we were leaving because we were not pleased with the service and it’s been 90 minutes with no food after we ordered over an hour ago. They didn’t even offer to “comp” the drinks and appetizers, nobody inside apologized. None of the employees offered any type of accommodations for their actions. BEWARE before you go here and waste time/money because I’m telling you people that got there 30 minutes after us were eating and leaving while we were still waiting for our food. This was egregious behavior and terrible customer service on their part. If they can’t properly train their staff then they shouldn’t be operating as an open business. Absolutely disgusting display of customer service...

This was my first visit to the new location, I sat at the sushi bar and was asked by a soured faced fat waiter if I wanted something to drink, said yes, hot sake. He came back and said small or large? Came back with cold sake. Sent it back, had a waitress tell me : hurry up we will not take your order after 7: 15 pm. I have no menu said I, a muscled wanna be GQ model waiter came and said what do you want to order and walked away, the sushi chef HOP, asked me if I wanted water, napkins, cutlery. Hop took my order and the other waiter who thinks he's too good looking never came back , no water, no napkins, no service. Finally the food came, ONE bowl of rice with three types of raw fish, 4 pieces of cucumbers $14.00. Asked if they had sea urchin? We had last week, said the older sushi chef. While eating and taking notes began to watch and listen to the staff, the woman at the register kept a man waiting for the 20 minutes it took me to eat my dinner, she kept yelling at the kitchen staff : " so, it's my fault! I forgot the other order" as I left a family who was leaving stopped up front and they complained about : lousy service, one of the members never got their food, and was treated badly when she asked it was put in a box. "We won't come back" is the last I heard of a family of 6. OVER PRICED, RUDE, INEPT, AND OBNOXIOUS STAFF, SPECIALLY THE MALES. DON'T FALL FOR GIMMICKS MY FELLOW TEXANS, THIS IS NOT JAPANESE ATMOSPHERE OR CULTURE, THIS ARE A RAG TAG, BUNCH OF CHINESE, KOREANS, VIETNAMESE, MALAYSIANS, AND TWO WHITE BOYS IN THE KITCHEN, DO NOT RECOMMEND, WILL NOT GO BACK AND HAVE GONE ON ALL MEDIA TO EXPOSE THEM. THERE ARE BETTER ASIAN...