Taco Bell — Restaurant in Maple Grove

Time: 12:15 AM - Pulled up to the drive-thru, ready to grab some late-night food. The employee hit me with the "we don't accept card only cash." Ummm... What is this, 1995? Do I look like that one uncle that stuffs cash under his mattress because he doesn't trust banks? Cash only? Guess I’ll just check my pockets for some loose… oh right, all I have is disappointments and a credit card.

Ordered the food and pulled up to the window. Good thing my friend was carrying $100 in ones. Weirdo. Either they’re really into budgeting or they work as a magician. Paid, grabbed the food, and headed home.

First up—the chips. Either these chips were smoked over a campfire, or someone in the kitchen has a side gig as a chimney, cuz these chips tasted like straight-up ash. Went for the Chalupa next. Nothing like biting into a Chalupa Supreme and wondering if I accidentally ordered the "Supreme Court Ruling" because that thing was solid. Even a grandma with industrial strength dentures would’ve tapped out and called it a day.

So yeah… after choking down ash-flavored chips, gnawing through a rock-solid Chalupa, and experiencing the slow betrayal of my own expectations, I can proudly say: I’m not just a customer....

THIS PLACE IS A COMPLETE DISASTER!!! I’M FURIOUS!!!

I ORDERED BEEFY BURRITOS AND GOT COLD, DRY, SOGGY GARBAGE THAT TASTED LIKE IT HAD BEEN SITTING OUT FOR HOURS.THE BURRITO LITTERALLY HAD ICE IN IT, IT WAS SHINING, LIKE IM NOT HERE FOR A CONCERT. BUT THE WORST PART? ONE OF THE BURRITOS HAD NO BEEF IN IT. THAT’S RIGHT, NO BEEF—JUST A WASTED TORTILLA SHELL FILLED WITH NOTHING BUT AIR AND LAME LETTUCE. HOW DO YOU SCREW UP A BEEFY BURRITO LIKE THAT?!

THEN, THEY GOT MY ORDER ALL WRONG. NO DRINK, MISSING ITEMS, AND THE STUFF THEY DID GIVE ME WAS COLD AND DISGUSTING. DID YOU EVEN CHECK THE ORDER BEFORE HANDING IT TO ME?! PROBABLY NOT, BECAUSE YOU CLEARLY DON’T CARE ABOUT YOUR JOB!

OH, AND OF COURSE, NO SPOON FOR MY BURRITO BOWL. WHO DOES THAT?? AND GUESS WHAT? NO SAUCE EITHER, EVEN THOUGH I ORDERED IT.

THIS LOCATION IS A JOKE. ZERO CARE, ZERO EFFORT, ZERO CUSTOMER SERVICE. NEVER COMING BACK, AND I WOULDN’T RECOMMEND IT TO ANYONE.

I ALSO ASKED FOR 15 OF EACH SAUCE BUT THEY GAVE ME LIKE A RANDOM HANDFUL WITHOUT CHECKING IT, ALSO OF THE WRONG SAUCES THEY ARE THAT LAZY.

DO NOT EVER COME HERE IF YOU WANT TO...

I love Taco Bell in general and will eat anything on the menu. The customer service at Hospital Drive location has gotten worse than ever. I work at the hospital across the street from this Taco Bell and frequently stop there to pick up dinner before my 12 hour night shift. I purposely ordered using the mobile app tonight and got their 20 minutes before my shift started. I was the only car in the mobile order drive up lane, and there were a bunch of cars in the drive thru. I waited for about 4 other cars in the drive thru to place their orders before someone acknowledged me on the speaker. Each car was taking over 5 minutes to get their food when they finally got to the window. By the time I got there, my food was cold and I was already 10 minutes late for work. I said something to the employee at the window that I used the mobile app to bypass the line and they put my order together but made me wait behind all of the the other customers that hadn't decided what they wanted anyway. I don't care how close you are to my work -- I'm not taking the chance of being late and getting ice...