Bisbee Breakfast Club — Restaurant in Marana

Three of my sorority sisters and l went here for brunch after they kindly witnessed my Last Will and Testament for notarization. They went out of their way to help me, meeting me at my bank - one Soror even driving from Phoenix to Tucson to help with this task - which is what our sisters "do" for one another in our sisterhood. We entered, put our name on the waiting list, and sat in the interior waiting area, enjoying our time with each other, patiently awaiting our turn to be seated at a table. After about 10 minutes (and mist orhers in the waiting area having been already seated), we proactively double-checked on our wait list position and were told the 'next 4-top table would be' ours... and sat back down to wait a few more minutes for that table's availability. Then, a pair of couples entered the restaurant together, walked up to the hostess and, to our astonishment, she seated them IMMEDIATELY! I followed the hostess, behind the 2 couples back to the table as she seated these 2 couples and politely pointed out to her that our group was on the wait list and had been waiting for this/our table for at least 15 minutes...and that we were told on our proactive followup to our awaited table that we would have the 'next available table', which she was now seating these two couples at who had just walked in. I asked to speak to the manager. Here's where bad turned to worse: We were told by the hostess that the wait list was cleared of any persons waiting because the last hostess did not update the waiting list (an in-house problem); and then, the manager indicated that there had been a shift change and that's 'why' we fell thru the cracks (again, an in house issue) and further stated that WE should have checked on our position on the wait list (which we pointed out that we had actually done, although, no one at Bisbee Breakfast Club ever mentioned that it was the guests' responsibility to monitor the restaurant's or hostesses' workflow). Ultimately, we were gaslighted that internal business operations and flaws, over which we had absolutely no control, was somehow OUR FAULT for THEIR SCREWUP of timely providing us a table! Finally (as a last resort effort), as we were being seated, we received a placating half-hearted apology, which actually added insult to injury because that was NOT the first line of approach at salvaging a sub-par guest experience (as it should have been). It's hard to make a come-back from a negative situation like this! Strictly in the"for what it's worth" category: We [our group] are all older women: one Anglo/First Peoples [me] and three African American ladies [my sorority sisters]. This scenario smacked of deliberate racial discrimination (by women old enough to have seen what happened in this county before the Civil Rights Movement). On principal, I, for one, will NEVER patronize this establishment again at ANY location (although this transpired...

This is hands down my favorite place to go for breakfast. Their pancakes are amazing, and my boyfriend absolutely loves getting their French toast, scrambled eggs, and bacon. However, we come here 1-2 a week for takeout, and this is one of the worst phone services I've experienced. I'm constantly put on hold for 15-30 minutes, or they'll just hang up on me, or not answer the phone in general, meaning I then have to go place the order in person and wait even longer to get our food. If we're lucky enough to actually speak to someone, we have to repeat the order multiple times because the person on the other end can't remember it, even though we say it at their pace. After waiting on the phone for half an hour the other day and coming down to place the order in person, the food was thrown onto the table and the woman walked away, rudely saying "There's your food" from across the restaurant. We've gotten the excuse that someone is new there, but I'm not entirely sure how that translates to poor phone service. Sometimes the first thing they say after answering is that they're super busy, which makes it seem like they don't want to take our order? Not "How can I help you?" or asking if we're placing a takeout order or anything, we literally sit in silence like we're expected to just give up until we ask if we can actually make an order. The potatoes are also absolutely horrid, be it home fries or hashbrowns. I've never had hot chocolate that wasn't cold here. In saying all of that though and despite the constantly weekly frustration, the food is still very good, and our orders are...

This is an update. Went for breakfast yesterday after church, with 2 other couples - so a table for 6. We waited patiently and we seated within the 20 minutes they told us it would be.

Everyone enjoyed the food, the service was great and Bisbee Breakfast Club on Ina is definately back on my go to places. *Went there yesterday. Service was OK to start with but after I got my water it went downhill very quickly.

I really did try to be patient, but when I can see my food (and many other orders) sitting under the heat lamp on the shelf between the kitchen and the waite staff station I got rather frustrated.

I finally got up pout of my chair to find my waitress, who was standing around at the soda fountain with two other waitresses and they were all laughing and having a good time. Sorry, but not what I pay for...sure I like happy people working around me, but come on.

So, I confronted her and all three wiatresses tore into me...sorry, but not only did i not stick around but I will never return to this particular location.

Today, I had a truly great experience at thier downtown Marana location and enjoyed every bit of the experience - unlike this...