Chickenuevo — Restaurant in Marana

I've never been to the Grant location so can't speak to how that location operates. However, the service at the Valencia & the Ina locations almost always seems to be less than awesome, but because I usually really like the crispy chicken tacos I ignore that. My coworkers have actually taken ChickeNuevo out of of the lunchtime rotation altogether because the food in their opinion wasn't worth the attitude regularly received. I get that it's not not going to be service at the level of In-N-Out, but it's just food being ordered. Unfortunately, the last several times the quality seems to be noticeably downhill at the Ina location. When I tried to correct an order last week that was made incorrectly I kept getting hung up on (multiple times), so eventually I had to give up & eat the order which had grown cold. Then when I finally got through I was asked if I still had the items from over an hour before or had pictures to "prove it", & was then left on hold, all while the person talked on speakerphone to presumably the owner about all of this in Spanish (which my husband translated, Sonya). After being left of hold, with lots of back & forth on speakerphone I was told that the order would be replaced, and for me to give my name the next time I went back. It turns out that was a lie. I went back today to redeem that and still give them business by buying my husband lunch there as well, but was told my order wouldn't be replaced as said. The. I was told if it was replaced it would come out of the cashier's check. I refused to do that because it's not her fault. I cannot stand businesses that pull these kinds of tactics with their customers but with their employees especially. Just be honest if you didn't plan...

My husband and I came to this restaurant today The girl at the counter taking our order was very nice I explained to her that I have dietary restrictions and have to eat a special diet and requested my food in a special way she said OK everything was fine I paid her I tip her well I go to eat my food and it is not correct and the portion size is not even according to what I was charged 4 When returning trying to correct my order I was informed by the cook that it was impossible to do my order that way and then the manager told me that it was impossible to do my order that it was not unreasonable it was just a smalle change to their menu item which I was willing to pay for but even though I explained to management that I waz Medically required to follow this diet he refused So I said thank you and requested my money back It is shocking to me that a restaurant can discriminate against a disability that way I also explained to the manager that by losing me as a customer he wasn't just losing the $9 he was losing my business and my family's business which collectively cost him thousands of dollars...

The chicken burrito was good with the added guacamole. The guacamole was better than most Mexican fast food restaurants. The chicken was flavorful, but dry. I guess thats what I get for getting breast meat. You could definitely taste the flame broiled char. I added cheese as well, but literally saw or tasted none. And actually I ordered a chicken bowl, but they gave me a burrito. I guess I need to enunciate my words more clearly. And the burrito with a small drink came out to nearly $13. They have fresh me made salsa, but it tasted like blended tomatoes.

Good quality. A bit pricey and there's an El Pollo Loco right down the street and for the last year or so they've had $5 lunch combos that come...