Starbucks — Restaurant in Marana

I am completely taken back and would feel bad leaving a "bad" review. But the fact that Patrick is presenting Starbucks in such state. My Birthday was on Saturday. I always take advantage of the birthday reward by getting exactly what I like for free! It's a pricier drink but very delicious. Long story short I thought you could redeem it that week or month or something like that. I didn't know it had to be the day of. I recently moved out of Tucson. Which was my home for 30+ years. My first trip back for a visit. Happen to be on my birthday. Which I came down for other reasons. Reasons why I didn't get to make it into Starbucks THAT Saturday. Me thinking it was no big deal and that I would just enjoy my treat tomorrow, when I was less busy. I walked into your store. This last Sunday around noon. Wasn't greeted. But that's okay. We have our bad days. I stood at the register for a little bit before Patrick approached myself with "what can I get for you?" (Hi Patrick. I'm doing okay. Thank you for asking. Sorry you were having a bad day I guess, I mean idk) Anyways. I didn't let that bother me and I started to order. He made disgusted faces the entire time. Wrinkling his eyebrows, tilting his head to the side and responding with quick, fast "anything else?" after every line I said, almost cutting me off. Even in the middle of ordering I was so distracted by him, I forgot a part of my drink I looked at him, smiled and said "oh gosh my brain. I cannot remember what it's called" he responding by giving a sigh. I smiled and picked what I could remember. It was time for the paying part, he told me my total. I scanned my phone and said "i would like to use my birthday reward please" he said okay and continued. He then asked me, when my birthday was. I barely opened my mouth saying "yesterday" confused before Patrick seemed to chipper right up saying "oh yeah no, we don't do that here. It has to be the day of your birthday" I mean I was happy he was finally smiling and making eye contact. As well as projecting his voice, letting me know that I wasn't going to get the birthday drink today. After trying to tell him that I was so confused. Because I thought it was the week of. He just kept cutting me off saying "no. Nope. Sorry" as I started to walk away, as I have no business BUYING such a EXPENSIVE drink for no reason. he then yelled out the remaining amount owed. Because when I scanned my card for the birthday reward. He charged it instead. And when I thought I wasn't getting the drink, I already paid for it. Full price. The thing is. It's a drink. It was my birthday. I was a couple hours late. Patrick, you denied me my drink happily. But sadly took my order. I don't understand how you got joy from taking my smile. I eman It's what you did. Our community counts on people like you to try and bring kindness and love to our community... since you count on US when we use our hard earned money on caffeine juice at your store, that YOU represent. You don't know this. But even with a smile and bubbily personality.... I'm actually battling a lot of hard tims right now. I entered your store with a positive mind and attitude about the day excited for something instead I left, bummed, hurt, embarrassed. Because you made sure to address me infront of everyone. And made me feel the way you do. Oh and I left a whole lot poorer. I know people are not always cheery and kind to you, Patrick. But it's not an excuse to be that way toward others. Especially when you represent such companies. Please consider everything you do next time you step infront of your register and ask someone "what can I get for you?" It's just a drink. Big to me. Little to you. It wouldn't have hurt you to just be kind. Let alone just letting someone have a FREAKIN BIRTHDAY drink. Starbucks gives out drinks all day long. Mess ups, no pick ups, training. Etc. not to mention all the waste. I'm a huge tipper. I love seeing lighten up faces when I drop big bills in the jar. i...

Horrible horrible service!! I walked in to order a decaf black. The cashier wanted to know if it was a "decaf this" or a "decaf that". I just want a decaf. "Well no one ever orders decafs. That's going to take a while. You'll just have to wait! Is that OK with you?" Well, I guess I have no choice. So I sat down and waited and waited. Finally the cashier ( same one who took my order for the black decaf) calls out, "Do you want room for cream?" Ugh, no, black means no room for cream. Then the barista called out several minutes later, "Vente decaf!" I walk up, no decaf. I stand there for five minutes. Still no decaf. I go back and sit down for five minutes then finally I walk back to the counter and ask about the decaf they called me up for. " Oh I haven't started it yet". I kid you not, 20 minutes from placing my order to getting my coffee. That's ridiculous. The barista apparently knew I was unhappy so she got me back. She put the lid on so the drinking hole was on the crack and it would drip on my dress. Thank you. That was thoughtful. Had to drive home to change before...

This is, by far, the BEST Starbucks, in my opinion. Jordan, the assistant manager, is an absolute doll. He is not only the kindest and sweetest soul on this planet, but he knows my order perfectly. As a matter of fact, every single employee knows my exact order. I am treated as if I am family. The coffee makes me happy in the morning, but these employees make my day EVEN BETTER than the coffee. I come EVERY MORNING without missing a beat. And it's the employees that keep me WANTING to come every day. Thank you, my sweet babies, for taking care of me and getting it right every time and even more so, FOR TREATING ME LIKE IM a FAMILY MEMBER. "Jordan, you had me at hello." hehehe, Stay blessed my Starbucks crew on Ina and...