Rail House Restaurant & Brewpub — Restaurant in Marinette

So, normally I don't like leaving bad reviews, but I had an experience that left a bad taste in my mouth and I just had to share it so no one else received the same. I had ordered Door Dash one night to get a Prime Rib salad, a fairly expensive meal for the night but I didn't really feel up to leaving the house. When the salad arrived, there was only Prime Rib, Meat, and Lettuce on it (Along with the bread that I ordered). When I called, they didn't offer to replace it, only for me to either come and pick up the ingredients that were missing (The mushrooms and onions, which might not sound like much, but when you order a 17 dollar salad, every veggie counts), or I could get a gift card. I decided to go with the gift card option and waited for a week, but no gift card came. When I called in, the manager on the line, who sounded a bit irritated, explained that they did not do gift cards and they should have replaced it then and there. When I explained that they didn't offer that, she said she would "Talk to them" and then see about getting me a certificate, but not to expect it to be for the full salad that I paid for since I still got "40% of the salad". I explained that I might have gotten that much salad, but when paying that much, I expect to have the whole salad. It's been another week and still no gift card. It sucks because I really used to love eating at Railhouse, but if they can't help me with something as simple as a botched order, then I probably won't eat here anymore. The whole experience left a bad taste in my mouth. (I will also note, I was extremely cordial during all of this. I hate confrontation, and I was polite as I could be due to the circumstances, so the fact that they couldnt' help me really...

We used to frequent this restaurant, but over the last 6 months the service and food quality has deteriorated.

When we first got in, we waited for about 5 minutes before someone seated us. During this time several waitresses were going back and forth but no one even acknowledged us to let us know someone would be with us soon. It took a long time for our waitress to get our drinks, and once we got our drinks she dropped them off without taking our food order, and we had to wait quite a while before she returned to take our food order.

Two of the beer cheese soups were lukewarm. Again, it took a long time to get the rest of our meal, and my husband's parents both had the wrong burgers, though only my mother-in-law mentioned it to her. She had the audacity to inform my mother-in-law that she got what she ordered, then suggested that she had just mixed up my mother-in-law's and father-in-law's plates. When my MIL informed her that she had ordered the Porter burger and that my FIL had the Western Burger she said "well, you could see how in a loud place you could mix up Porter and Western". I could not believe that- the only thing in common with those words is that they both have two syllables. She made no offer to make it right for us. My MIL said she just wanted to be sure we weren't charged extra because of the mistake and she said "all the burgers are the same price". When I got home I checked the online menu, and unless it has changed, the Western is $1 more than the Porter. My hosband's chili mac sauce was partially burned.

Also, my husband thinks there may be a problem with the Octoberfest beer, he picked up butterscotch overtones, a flavor that should not be present in that...

All aboard for a gastronomic journey at Rail House Restaurant and Brew Pub! This hidden gem boasts a menu that's as intriguing as it is delicious, promising a culinary experience unlike any other.

From the moment you peruse the menu, you're greeted with an array of enticing options that showcase the chef's creativity and culinary expertise. Whether you're craving traditional pub fare with a twist or eager to explore more adventurous dishes, Rail House has something to satisfy every palate.

During my visit, the food exceeded expectations, delivering on both flavor and presentation. Each dish was a delightful fusion of quality ingredients and expert craftsmanship, leaving me eager to explore more of their offerings on future visits.

What's more, Rail House is a haven for families, with its kid-friendly atmosphere ensuring that diners of all ages feel welcome. The expansive interior provides plenty of seating options, from cozy booths to communal tables, creating a vibrant and inviting space for gatherings of all sizes.

Service at Rail House was commendable, with attentive staff ensuring that every need was promptly addressed. Their friendly demeanor and efficient service only added to the overall enjoyment of the dining experience.

In conclusion, Rail House Restaurant and Brew Pub is a culinary destination that stands out for all the right reasons. With its diverse menu, welcoming atmosphere, and top-notch service, it's a place where every meal feels like an adventure waiting to be savored. All aboard for a taste sensation...