Donatos Pizza — Restaurant in Marion

Really disappointed! We order from Donatos quite often, but I will NEVER order again! I placed an online order for 2 pizzas, a sub & a salad. The two pizzas were 2 different sizes - one a small personal and the other a large - each with different toppings. When we picked up, they switched the pizzas. The one that was small had certain toppings on it for ONE person because others were allergic the toppings on that pizza. Instead, they gave us the one NO ONE else could eat as a large. I figured if we called them they’d be nice and help us fix it. NOPE! They said we were wrong because their ticket showed it the ‘right way’ (opposite how we ordered) & that they weren’t going to fix it. So my husband was really upset and told me to pull up the email receipt. And sure enough it showed it correctly! Just the way we wanted it and it proved that we did order it right! So my husband went back to Donatos to show them the email screenshot & the manager still said it was our fault & then finally said “yeah, I don’t know... I guess I’ll have to contact IT because it’s not showing us that so I don’t know what to tell ya”. So basically we paid $15 for a pizza that no one else could eat. I don’t even care about the money or the food. It was the total lack of customer service provided to us by a MANAGER!! Even the assistant manager there that night seemed very surprised at what the store (or general?) manager said in response to our problem! Well, I hope a $15 pizza was worth losing numerous customers because we have a large family who all order Donatos weekly and none of us are...

At counter to order and no customers in dining area nor in line behind me. I waited for over five minutes and no one noticed me nor asked if I needed any help. I asked for help no one replied and didn’t notice I was there totally ignoring me. Finally a young lady came over to take my order. I placed my order was told about fifteen minute wait. So I preceded to wait and wait and wait after my order was taken. Other customers started coming in the business placing there orders. And I started to notice other customers that came in after me got there pizza orders while I’m still waiting for my pizza. I approached the counter and ask why they pushed other orders from customers ahead of mine. They replied they put orders in as they are in line. I reminded them I was here first and no other customers were in the building. I wanted to know why they had me wait for over an hour for a pizza that was told would take fifteen minutes and put other customers orders before mine. Not good for a business to treat a customer or any customers in that manner. Very dissatisfied very disappointed in how this business and management treat customers. Not good for business. Need to replace the managers at this business they don’t do there job and need to have better training for all employees. Very dissatisfied customers. I will not recommend this...

The worst service I've ever had! Our order was simple, a large pepperoni pizza and 4 subs. We paid 53.00 for all of it and when the pizza came out it wasn't even the pizza we ordered and it was so burnt you couldn't figure out what kind of pizza it was! We took it up and told them we didn't get the right pizza and the lady stood there looking at us. After explaining to her what our order was she said that this was a pepperoni pizza with extra cheese and extra sauce. I explained that it was not our order and she offered to give us 1.00 off since they made it wrong...smh. I asked her to remake it. When she went to remake it we noticed our subs were sitting under the heat lamp. She ended up bringing our new pizza out and left our subs sitting for 15 minutes! As we were leaving we overheard 3 other families complaining that their orders were wrong. So disappointed..get it together...