Edit: Still being trash service. Put the sauce on the damn burgers! Yall skimp everyrhing! The ratio for sauce to burger isn't enough. Then when I ask for alittle more so I'm not eating a dry burger they get nasty with you. You only put a teaspoon of it on my sandwich ma'am!! This place hasn't changed since the last reviews I gave. I'll just start driving clear to Delaware Ave. They never miss. Tonight was the first time in 2 months I decided to dinner here. The time said they close at midnight so i get there at 9:45. Im waiting in the drivethru behind 4 other cars one of which was still at the speaker. The line wasnt moving and when it finally did and i got to the speaker at 9:57..the girl said sorry we are closed due to only having 4 people working. I said ive been waiting in line 15 mins (and im the last car at that). She said sorry were closed. I Waited 15 mins just to get to the speaker and was the VERY LAST car in line and you cant take me due to short staff? They helped everyone else before me and had no issues the entire shift, but theyre closing at that very moment bc they have 4 people! If that was the case why did you help everyone infront of me too?! You just wanted to close at 10 instead and i just so happened to be the last car right before that regardless of how long i sat there and that the time on the doors and online says 12!!The even bigger kicker here...i sat in the parking lot in the plaza in view of the speaker and pickup window trying to decide what to do from there and saw them continue to help 2 other cars that pulled up food handed out. There was no reason to turn me away and at that pointnof deeing them take 2 pepple after they turned me away i was very upset. The manager shouldve told them get that last car then shut it down. If ur going to close early all the time, change the times online and on the door. No wonder that place gets a bad rap bc they cant get it together and do things like this. If anyone wants BK make the drive across town to Delaware Ave. (Which i went to tonight afterward and they also had 4 people working and were doing just fine still taking orders amd said they had custo.ers complaini g about Mou t Vernon Ave location all the time. They are open the times that are posted as well. No early closing etc!!)They have ALWAYS did good for me and anyone else i hear from. Never an issue from them. Dont give Mt Vernon your business. They...
Read moreI placed my order at 1015pm via the mobile app, arrived at the store at 1025pm and was told they didn't have the order so I gave the order number and told them what we ordered and was told they would get it ready. There was 3 cars ahead of us at the drive thru and when I got to the window I was told that the chicken wasn't ready yet and to pull around to the front door that was at 1033. I finally called the store at 1048 and was told yes it just came up and i am bringing it out. However I work in a restaurant and it doesn't take over 20 minutes to deep fry a chicken patty. This isn't the first time I've ordered on the app and I do realize at night there is limited staff but the whole point of ordering online is to save time (the last order I placed online still had to wait 15 minutes) but to place an online order and for it to take over 35 minutes is ridiculous. I did contact corporate and was given a $5 credit to use on my next online order and that is the only reason I am...
Read moreHonestly don't think I'll ever go back. Took my 1 year old grandbaby for lunch. High Chairs were filthy 😷! Who wants to put a baby in filth? I ordered a sandwich extra done (which i get through the drive thru quite often) I got the least cooked meat I'd ever seen from there. Had them redo the sandwich (I was completely nice!) Got the Sandwich, ate half. Went to get my 4 yr old son from school, gave him the other half, he doesn't like anything on his so i took toppings off. Thank God i did! THERE WAS A HAIR IN IT! Who knows if there was more! 🤮🤢😡 (and was it due to me having them redo it?) I'm sick over it. This is not the first time the "new" BK has had issues. Ordered food through drive thru a few weeks prior and Meat was UNCOOKED! They offered to redo it but my Husband was grossed out and said no, we got our money back. I'm just so disappointed as we really do like BK over McDonald's or Wendy's but...
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