Chipotle Mexican Grill — Restaurant in Maryland

I came to this Chipotle because I wasn’t in the mood to cook . What I ordered isn’t important in this matter but how I was treated is what was so disappointing. The service coordination was off as the food was being prepared- one person took the order while waiting for others to join the service to complete the order then i had to wait for 5 mins for someone to come and ring up the food . After standing literally 5 mins the food was cold. I then ask for new order because I waited too long and the food was not hot anymore -the cashier after putting the food in bag she picks the bag up and subtly tosses it to me . My reaction in my mind was to get a refund in a nano second I felt victimized because yes I was hungry the line had accumulated within the 5 mins that I was standing at the register. So i was stuck feeling befuddled and taken. I didn’t want to inconvenience those behind me and my decision to patronize the restaurant as opposed to other options was not valued. If I was in a different head space and young that incident would not have been very pretty. I have seen many episodes of “when food service goes wrong ”. I will be shelving this place for a minute. After all there’s Authentic Mexican food available...

All I can say is i come here for the food.. bc it's fresh.. but the service is lack luster at best. I had a credit for Uber eats. I ordered my food when I arrived at the restaurant bc I wanted to see it being made. After the waiter received my receipt order he began to make it. I noticed he only added two scoops of meat.I showed him on my phone the receipt stated that I ordered 3 scoops and paid the extra he.. had to confer with the manager🤷🏽‍♀️ saying I already gave her two scoop she wants another. "Wants" no idlike everything I paid for!! I let them speak she said well she has to pay. I excused myself into their conversation an showed her my phone. She proceed to walk away as they wrapped up my bowl.i said excuse me what are you gunna do about my extra portion..after all I paid 3.20 for they other portion. They tried to put in in a cup..the waiter at the end did put the cup in my bowl along with a few more pieces. Long story short go inside these restaurants bc they WILL CHEAT YOU...

This location is TRASH! I placed a mobile order, had my coworker pick the order up (mind you we have a time frame for lunch), they had my sticker on the wrong order and when. I called (clearly frustrated) the manager Jessica was completely rude, hung up the phone on me and was VERY unprofessional. Not only that they make mobile orders completely different than in person orders. My order is literally almost ALWAYS wrong at this location. I ask for extra chicken and get regular(i pay $3.30 extra for this), I asked for a tortilla on the side (almost never get it) even tho I’m charged for it. We usually order when they open due to our early schedule but lately my food has been salty, doesn’t seem as fresh as most locations and it’s annoying! Idk if it’s a comprehension issue (no disrespect intended) or what but they never get mobile orders right and it’s annoying. Management sucks at this location...