The Big Greek Cafe — Restaurant in Maryland

I visited this location a few weeks ago. I hadn't been in a few years, but they crossed my mind after a lab appointment with fasting set for 1:00 pm got delayed and was not finished until 3:00 pm. I was starving! The restaurant was clean and ordering was quick and easy. My food was good as usual but it was not hot (nor warm) and looked like it was thrown together by a man I had seen before - maybe the manager. I watched him make my order with one hand while he had his cell phone in the other. I had to ask again for extra tomatoes/onions. I was so hungry I didn't mind any of this! But this review is more so about the young man behind the counter. He was extremely polite and courteous. Also very attentive. I approached the counter while he was ringing another customer, and he acknowledged me immediately instead of ignoring me until he was finished like most places would have. I sat down to eat my food there, and when it wasn't busy he was restocking utensils, clearing tables, and attending to the overall cleanliness of the store. I was so impressed with his work ethic. It's too bad more young folks at these restaurants don't have the same attitude. The young man's name is Kevin and you all should give him a raise! He definitely puts your best...

This is my second time I went to order my sandwich and I ask the server regarding the fries do the fries come the server said no I ask much is the extra fries he said $3.00 when I came home I saw the fries was wide the sandwich I the server and explain he Server Mario D did not apologize he was very rude I didn’t expect from him I called him and explain him now Mario server is telling me that extra fries is $5.00 I told him you didn’t tell me when I asked you I told him that I am going to write a review he didn’t care this kind of staff should learn how to talk with the customer I will not come back anymore I don’t mind for paying $5.00 if he would let me know in the beginning I would...

In a food business, why are you standing around when customers are waiting for their food? It is an open kitchen, so you can see how the cooks handle your food. THE LINE COOKS DON'T CARE, IT'S A PAYCHECK. THE LAMB IS HEATED UP AND TASTES OLD, THE SALAD IS NOTHING BUT WELTED TOMATOES, BROWN LETTUCE, AND BAD CHEESE BLOCK. I don't think there is any urgency to serve your customers with a smile or to provide customer service. Some people have been laid off (Government), and if you don't want to work, then DON'T. The business is based on your attitude, your cleanliness, work ethic, and customer service; if they are bad, the business will lose money...