Cinnabon — Restaurant in Maryland

Good afternoon, I went to Cinnabon on Sunday and ordered a pecan roll, the guy got the order wrong which I noticed when I got home, went back on the 7th and explained to the manager who then decided to curse at me about the order with the employees present who admitted to getting the order wrong, she was Nasty, rude and very unprofessional and then tried to charge me again for the order they got wrong, sue belittled me in front of customers and threw the food at me all while everyone wayched in discuss as she treated me like a piece of trash. She was the most unprofessional manager of a store I have ever seen, the fact that she is a manager is astounding with her attitude, she was not for the customer and more for being as mean and nasty as she could be. I would never hire someone like her ever and I have worked in customer service for years, I felt like a dog being beat by someone because of her actions and demeanor towards me. Never again would I recommend any of your stores with managers like her arguing with evey customer when they mess an order up. Her name was Monica. She needs to be trained and or fired for...

I reported the manger by the name of Maria to the mall, in which I’m not sure if that was her real name. She got upset because my teenage daughter with my 8 year old child with her. My daughter brought back a drink because it tasted funny, in which Maria refused to make her another one. My daughter then asked for a refund, in which that became a problem as well. Finally after my daughter pleading with this woman for some time, she gave her a refund. I then headed over to the counter to ask what the problem was, and she explained that, she was just trying to tell my daughter that if she made another one, then she probably wouldn’t like that one either. I explained to her that, that wasn’t her place to make that call, and requested her name and info and reported her. There was nothing done, and Maria is still working there. I believe this was an act of racism, and will be contacting corporate, and will go...

The older lady working on Thursday January 4th at 1pm was the RUDEST person I have ever encountered at any fast food restaurant! I asked for my order from the app and gave the specific name, and she asks to see it on my phone, so I showed her. She gave me a hard time getting my order and it was missing items. The extra frosting I paid for. She proceeded to say I did not pay even though the reciept she printed showed extra frosting. She damn near THREW the frosting at me. Then there was no knife or fork so I tried to get the utensils when she snactched them away saying they were in my bag. I showed her the bag WITHOUT utensils & was finally able to get some. What a poor display by what looked to...