Five Guys — Restaurant in Maryland

I’ve visited this Five Guys location before with no issues—food was decent and service was fine. However, my visit today (5/3/25) was a completely different experience. I observed what I believe to be unsanitary practices: the employee was using the same gloves to handle multiple tasks—touching equipment, the fryer, and then directly handling my burger buns. At one point, he even took the buns off the grill to show another employee (a Spanish-speaking woman) how to toast them properly, then put them back on with the same gloves and continued using those gloves for other tasks.

As someone with a high-risk pregnancy, this concerned me deeply. On top of that, after I raised concerns, the staff began speaking in Spanish about me, which made me feel uncomfortable and disrespected. I asked for a refund and left. To add, my grilled onions weren’t even grilled.

It’s disappointing to experience tension and unprofessional behavior in an environment that should be welcoming to all. I won’t be returning to this location.

Update: I look on my bank account 5/5/25 and I see that the owner reversed my refund after I never received the food and got a refund, so why did you reserve it…I watch my account constantly so you will be dealt with at a proper hour.

Update: tried giving them another chance, but low and behold still the same horrible customer service. I told them I wanted the grilled cheese add a patty she insisted on giving me a patty melt, told her I didn’t want a bag because I wanted the burger only and actually was going to eat there to wait for my husband, a fatter lady came to butt in to tell me I NEEDED. A bag! Lol because fries and such, but I never wanted fries so how disrespectful can you be, I’m starting to think they have an issues with black women because the attitude is horrible. Do better! I’ll go another mile to give the other...

I just have to say, I love this Five Guys! I’ve been coming here for lunch almost every day for the past month, and it never disappoints. I always get my hamburger with no bun, instead, they make it in a bowl with extra lettuce, kind of like a mini burger salad, and it’s SO GOOD 😍. Super fresh, flavorful, and honestly keeps me full all day. I’ve even lost 10 pounds this month just eating this for lunch!

The customer service here is always on point 10/10 every time. I’ve never had a bad experience. Everyone’s always smiling, friendly, and so polite from the cashier to the cooks to the person handing you your food. You can tell they really care about their customers.

Huge shoutout to the whole team at this location you guys are doing an amazing job!...

I went to five guys yesterday afternoon craving a burger. I go to five guys enough to understand how much they give in fries. I noticed that the person who gave me my fries gave me significantly less than usual enough to really only fill the cup.. I thought that was weird. I watched to see how much he would give the person next to me and noticed he gave them double in their cup with two scoops. When he saw me waiting he noticed confusion then proceeded to ask if I wanted more when he saw I was about to say something. It felt like it was done on purpose. I usually wouldn’t leave a review but it was the principle of it all. Truly disappointed. The cashier was lovely though but I instantly regretted tipping my change after...