Gong Cha — Restaurant in Maryland

If you go here the workers don’t acknowledge you and make you wait 30 mins for your drink. This place should not get any stars. Customer service really sucks here. When I first walked in I was not greeted and waited to have my order my taken at the counter but no one helped me. There were two girls that were talking and did not acknowledge me at all. Devon and her coworker did not assist me or help me order anything. I had I walk to the kiosk and place my order. Order on the kiosk was placed at 6:08pm and ETA for my order to be ready was 6:19. While I was waiting Devon started to take orders at the counter when other customers walked in and ordered… We were #7 but yet three group orders after us were called in a timely manner and severed. I was confused because why are you calling 8,9,&10 when 7 hasn’t been called. Around 6:25 pm I got up and asked how long the wait for #7’s drinks are gonna take. It’s crazy how I had to ask what took so long for my drinks and to get them right after I asked. Even then we got it...

Gong Cha has great tasting teas, probably the best in the area. The oolong tea, earl grey, black tea, and green tea taste are all distinctly aromatic in their own way. At most other places, it's more milk than tea, so I really appreciate Gong Cha. I also highly recommend the Vietnamese coffee and brown sugar latte. It will be really cool though to bring in new tea flavors like houjicha or alisan tea. I never get any of the non-tea seasonal drinks, so new teas would be awesome!

The customer service is great too (although you may need to be patient with new staff). The manager seems devoted to making the place great for their customers. She...

This is my favorite cake here, the Sakura Cheese Mousse Cake. Beautiful presentation. Cherry Blossom on top with a light layer of gelatin. Very creamy, almost like a cheesecake but very light with a chocolate crust on the bottom. There are many desserts here but definitely...