McDonald's — Restaurant in Maryland

I HIGHLY advise that you check your order before pulling away from the drive thru. Two combo meals is all that weordered. There was already three cars in front of us parked waiting on their orders. Two cars in front of us ended up going back inside because they gave the wrong food. Then FINALLY we get our order and guess what....it was wrong. One sandwich missing and wrong size fries. Went inside to get it corrected. The manager puts the missing sandwich in a separate bag and attempts to keep the remaining food we already paid for. Even arguing with my husband and he AGAIN had to show the receipt of what we paid for vs what was in the bag the manager gave us. She begins speaking in spanish to the employees because we're not leaving without getting the food we paid for. When I asked for a refund she THEN she THROWS our bag of food (that she was going to keep) on the counter at my husband with no apology of the mix up. We go to our car and guess what. Another car who was waiting in front of us had to send them back inside to correct their order as well. Take caution going here to get your food, they will give you the incorrect order, not apologize and then get smart when you ask to receive the items that YOU ALREADY PAID FOR and the manager may even throw your bag of food at you. Very...

My son was with his father and purchased a happy meal. When my son arrived there was no toy in the box. I called mcdonalds and asked what toy was carried at that location and I was told that It was the pokemon toy. That was what I was looking for because my son only wanted the happy meal toy for the pokemon toy. It's his favorite! So I thought nothing of it when I got in my car and drove to the window and requested for the toy on its own. I explained to them what happened with the toy and the girl at the window tells me that they cannot sell it on its own. Ive purchased toys on their own before for $1. I've never had a problem and if you look online, any forum including mcdonalds tells you that they can be bought by themselves. Ask counter for price. The manager at the window tells me that they cannot be purchased separately because it is not on their menu so I ask him if he can check because ive bought one before and he says no because he doesn't feel like it. That he is not the owner but he personally does not want to sell one because he doesn't feel like it. Check out Oscar morenas at your local mcdonalds, if you feel like having lip from...

This is my favorite, local location, I've always had a wonderful visit until I encountered Fantina today, [spelling*]. She has to be new to this location. She was very confrontational and argumentative today over my order and I patiently waited over 20 minutes. She stated "you only waited 7 minutes so hostile" it doesn't matter how long I waited, I was patiently waiting and she was rude upon delivery to my car. She was communicating very hostile with the manager Wildina when I asked for her name. Wildina handled the situation very professional. Kudos to her!

Fantina most definitely needs a training in customer service if you want to keep your local customers, she will be one that rapidly chases off your locals with that kind of demeanor.

Hands down to the rest...