Papa Johns Pizza — Restaurant in Maryland

I have been living in the Edgewood area since 2009. I've frequented Papa John's throughout these years. The staff has changed over the years but with the changes there hasn't been any negative things I can say. Recently within the last week I ordered delivery from them. I wanted to try the stuffed crust pizza they just came out with. I like to usually place the order online but this time I called up and placed my order. The person who answered was very friendly and polite.

As I said I ordered the stuff crust pizza and some cheesy bread sticks. The prices for the sticks and pizza was fair. I was given an estimate time of 35/40 minutes. I paid for the food with my credit card which they took over the phone.

The pizza arrived about 30 mins later. The delivery driver was very friendly and the pizza arrived hot and just as I ordered. I definitely was a fan of the stuffed crust pizza. Two thumbs up! I will definitely be ordering from Papa johns again before the stuff crust pizza is no longer available. I am not sure if it's a limited time offer or a new item to there menu but I always have been a fan favorite of Papa John's and stuffed crust pizza so they gained a cheerleader!! Go Papa...

If I could have given no stars I would have. What a mess tonight was. I put in order in with my fiancé for delivery. After seeing it was a 2 hour wait we called up the store and said we could drive up and pick it up to make it easier. Also didn't want to have cold food. They said that would be great and told us 35 minutes. We get up to the store and they took out all the discounts that had been applied for order online and tried to charge over $18 more. When I showed them the email conformation we had they tried to say we had to pay almost $20 extra for coming into the store. After dealing with a manager for another 15 minutes they cancelled out our order and re put it in to get it back to the original price with the delivery charge still in it. At this point the food is like warm at best and now I have to make sure they did credit back our bank account. They have lost our business and we will take it else where at this time. Just...

Disappointing. They charge a $3.50 delivery fee (which is actually the highest I have ever encountered)In my past I actually delivered food for a couple of years. I can tell you from experience,that when customers pay a delivery fee,they either tip less or not at all. Businesses charging high delivery fees are making more off of each delivery than the driver that's putting their safety on the line and using their vehicle for the delivery. It sets the driver up for a bad/no tip. Also it takes a $10 "deal" pizza and turns it into a $20 tip off. Taxes, delivery fee, and tip =no more Papa Johns. It makes it too expensive to bother. Also, my order estimated delivery time for 1 pizza was 40 minutes. It took 1 hour and 16 minutes. The order tracking system was down also, making it very inconvenient for trying to keep watching for the driver. Pizza was just fair and not worth the...