Papa Johns Pizza — Restaurant in Maryland

Today was our second time ordering from Papa John’s in over eight years. I would normally just deal with fast food issues but today, the customer service was particularly aggravated by our presence in picking up our online order. The chicken we ordered was very disappointing and the medium pizza was much smaller than domino’s medium pizza. The taste was great but despite the numbers online (which we calculated and compared to Dominos), the real thing was really a let down. Not to mention the chicken counted as ten pieces but three of the ten were almost all breading and had less than a centimeter of chicken inside. Sad to say but we won’t be going back. We had a bad experience last time too but since it was for kids, we looked over the experience and said “let’s try again”. We used to be faithful to Papa John’s, then went away from them for personal reasons, then came back with high hopes but the reality is, it’s just not what it used to be. Today really solidified our decision...

If I could give 0 stars I would. I ordered several hours ahead and scheduled the delivery. It was 40 minutes past when it was supposed to come. Called the store after it was 25 minutes late, was on hold for a long time, they said the driver left a long time ago. Then when I said "So our food has been sitting over half an hour and will be cold." they insisted it wouldn't be cold. It was luke warm when it finally came. I asked if they could do anything customer service-wise. He put me on hold a long time again. Finally told me if I called in my order next time, it would be 50% off if I said he said it would. I highly doubt that is the case. When it finally arrived, it was missing several items. (Several sauces and spice packets) I am just frustrated. I don't recommend this location at all. If you do, maybe try pick up. Maybe that would work out better because you could check it there and they could give you what you...

The pizza has gone down hill at this location i took the app off my phone and that's with the papa buck I just got. Half the pizza dough was was nice and the other half didn't even rise clearly they saw my pizza when it came out the oven but they clearly thought it would be ok to serve it to me anyways the bacon cheese bread was lacking cheese and also very hard never had that so do not know what the quality is suppose to be all I could say is I didn't like it I've been eating at papa john since I was a kid and the quality has gone way down and the prices are up dont mind paying the higher price the quality is lacking i had to endure mistake after mistake one night it took almost two hours and got someone else's order 30 wing with hot sauce poured all over it and i order pizza only they just refunded money and i had to find something else to have for dinner I'm just over time to start exploring other pizza...