Papa Johns Pizza — Restaurant in Maryland

I just happen not to like Papa Johns pizza. No problem there. The issue I take is when they have an over-zealous delivery guy speeding through residential neighborhoods in his quest to get the pizza there on time and get a tip. It used to happen more often. It's gotten better, but the attitude and result of Papa Johns hasn't changed much. When I called last night the second time of the new rogue driver who sped down my quiet street for the SECOND time at over 40 miles per hour, the manager did not have his supervisor call me as I asked him to, and told me to call the police if I wanted to. The police will be looking into the matter, and also told me to put the word out to call the police if a Papa Johns car is going .25 mph over the limit, is not paying attention to the road or doing anything unsafe. I don't know why they get a minimum of one star. Quality, taste, customer service, seem like they're the buzz words they are worried about. I guess they'll start stressing safety when they run...

Placed an order on October 8th. Order went out for delivery on time. A hour and a half later my door bell rang. It was the delivery guy. I was told that the other driver forgot a part of my order so he’s delivering the last part. I told him the other other part of my order never came. He called the store for me to find out why. I then called the store and spoke to the manager because the other half of the food I received was not what I ordered. Tried explaining that to the manager like 4 times. I even told the manager that I did not receive the other half of my order. I was told that it was on the way. Another 30 minutes passed and I have yet to receive the other half of what I ordered. I called the store again and asked to have my order cancelled. They cancelled my order but I did not receive a refund for the food that I did...

We will not order from this Papa Johns again. They had been reliable until recently. They were so late with an order last time that we complained (a rarity for us). We were offered a coupon for a free pizza that we don't even plan to redeem. Tonight it took well over an hour to deliver an order that was supposed to be done in 29-39 minutes. I understand maybe the online system estimates incorrectly, but they need to either fix it or apologize without equivocating when they are late. We are done with this place.

Update: Winter 2019, I will upgrade them to three stars. We ordered from them recently out of necessity and had a good experience. We have gotten delivery maybe twice since then with only a couple minor issues (being late once and forgetting the sauce once). Much better...