Papa Johns Pizza — Restaurant in Maryland

I came in here to pick up my online order. There wasn’t anyone in the front so I had to wait for someone. A person walked in after me and instead of the person helping me because clearly I was there first he helped the person after me. Instead of yelling from the back he should have walked to the front and he would have seen me. No, I am not the tallest and the other person was. However, if he would have walked to the front he would have seen me. Then my order wasn’t even ready. Why mark it as ready for pick up if it’s not really ready? I started to not get the food at all because the customer service was terrible. Moving forward I won’t be back!!!

Update: I ended up not getting the food at all because I watched the guy in the back touch my pizza with his bare hands after he finished touching other stuff. When preparing people food gloves should be worn at all times fyi. Then he was holding the metal thing they use to pull the pizza out of the oven over the floor....

Placed a pick-up order on the 31st. One of my pizzas had been tampered with (pepper bitten, garlic open and spilled). I've called 5 times. I called the night of in which I was told i'd receive a refund in 3-5 business days. My second call i'd been told that they do not know when I will receive my refund and it'll depend on my bank. My third call, I was told that i'd receive it the following day by 12. The following day I called back, and I was told by another person that it'd been processed a week prior and to check with my bank and call back if it hadn’t gone through. I call back and get told there’s nothing they can do. This issue has been taken very lightly being as though there is a health violation involved. Ive worked at several restaurants, a few pizza places as a manager in which I know the FDA or the auditor would not be pleased. It’s not about the money it’s more about the lack of concern and urgency. I will not be spending my...

Absolutely horrendous. I went in to pick up a carryout order one time and the cashier was in the bathroom and the guy at the front was a delivery driver and I couldnt pay for my order (I was paying cash) so I had to wait for the lady to finish her business so she could unlock the cash register for the driver (she unlocked it and just went to the back) and it took about 10 minutes from walking into the store to get my food and NO ONE else was in there picking up orders so it's not like they were busy. On another occassion, I ordered delivery and the total time for delivery was OVER AN HOUR and I live 10 minutes from the place. The pizza said "delivered" in the app about 10 minutes before the delivery driver got to my address. I called the store and they were no help, so for about 10 minutes it said my pizza said it was DELIVERED BEFORE the driver actually delivered it....