Papa Johns Pizza — Restaurant in Maryland

Spouse placed a late night order online and found out after site took the payment that it wasn’t going to be delivered until the next day. He had tried to cancel the order and it would not cancel so it charged him over $30 for a medium pizza (1/2 topping-that actually looked small) which is a complete rip off (not including tip).

The next day as soon as the location opened he called to try to get a refund but the manager wouldn’t allow it despite what had happened. This is just wrong on so many levels and all that this “manager” wanted was to make his profit.

Therefore stay away from this location. Better yet do not order from Papa John’s because clearly they do not stand by proper customer values as demonstrated by this corrupt manager

Hey Papa John’s! Here’s some friendly business advice: why don’t you fix your website so if someone places an order when it’s too close to closing then it should automatically cancel/kick out the order instead of allowing what had happened to my spouse?! We did not want a pizza 11am the next day and a refund for this inconvenience would have been appreciated from that...

This place used to be good, and I would order from here regularly, but tonight they messed up so badly, I will never order from here again.

They charged for my order 3 times, reversed the payments 3 times, then put it as cash without evening telling me, could not explain why they charged the card multiple times after being on hold for 15 minutes, then held the food hostage for 45 minutes because of their mistake. Then expected me to still pay cash, for cold food and for their mistake if they felt like showing up, for which I said no because it was their fault. On top of that, the manager hung up on me when I was trying to figure this out....

This place is usually decent with their delivery and food. But a delivery driver just delivered our pizza to the wrong address and when I called the store, they claimed that the delivery driver delivered it correctly and that I was either lying or "someone stole your pizza", despite me being right at the door waiting for it when I received the text that the driver was approaching. After arguing for a few minutes, instead of a refund, they offered a replacement pizza. Which we did get. I won't continue ordering from...