Pat's Pizzeria — Restaurant in Maryland

Terrible experience!!!!!!!!! I wasn't on the phone for over 12 mins trying to order 1 pizza. When this locationed opened my husband was super excited so we order shortly after. The food was delivered and fantastic. I just tried to order today and the girl taking my order had to have me repeat everything several times. We eventually get to repeating the address for the third time when I am told by the manager through the girl they don't deliver to our house 2 miles away. So I ask to speak to the manager who confirmed. When I told the manager he had delivered here in the past he said oh ok. Then I began to continue telling him how frustrated I was that in 12 mins of trying to order my food he transfers me to the girl again. I ask for the manager again, when he picks up again he was rude and said he was letting me order and I then voiced my frustrations that the time and the many times I repeated myself (an I mean many and many more times of it being repeated back wrong) he began to yell over my talking and then proceeded to tell me he didn't have time for this and that he was too busy for the conversation. At which point I responded that I would make things easier on him and take my business else where. He said that was fine to for me to take my business else where. He is...

This was my first time ordering out since the whole pandemic started, and all I wanted was a Philly cheese steak with extra fried onions and hots. The person taking my order said they didn't have hots, only hot peppers. I was a little thrown when he told me that since it's practically the same thing, but I went on and said that was fine, I would take those and extra fried onions. He told me that the sub already came with onions. I said that I knew, that's why I was ordering "extra". This continued on for a few minutes, with him taking me in circles all while I was trying to order. It got so bad that another employee came over to find out what was going on, and when I tried to tell him that all I wanted was, "a Philly cheese steak with hots and extra onions", the man taking my order started talking over me loudly, saying that I was ordering things that they didn't have and things that already are on the sub.

I know that things are not normal right now, and we've all been through varying degrees of tough times lately, but really, if the person can't take a simple sub order without making it a huge production and being combative, then they shouldn't be on the front line that day. Your subs are good, I just wish the service given was...

We have ordered from this restaurant many times with good or at least satisfactory results. However, I ordered today for the last time. I ordered nachos, advertised as having no meat, but I called to check and was assured there was no meat. After eating a good bit of the nachos, I found a few pieces of meat. I called the store back. The manager insisted there was no meat. I said that there definitely is this time and that it could make me sick. There was no apology whatsoever. He offered to make another one (? really?) but I said I'd like a refund. He said the only way to get a refund is to send his driver back to retrieve the half-eaten food. I replied that that's an unfair policy that inconveniences the customer and is unsanitary. Plus, I said, I will be leaving soon and can't wait here for the driver. Leave it outside the door, he suggested, or bring it in tomorrow. I ultimately said forget it and that I'd just never order from them again.

So essentially, this place lies to customers, has extremely poor food safety (they contaminate food and take half-eaten delivered food back into the kitchen! and is entirely not customer friendly. Hopefully this review will cost them...