Starbucks — Restaurant in Maryland

My understanding is that Starbucks is a "coffee shop." The way that this concern first made its name was by engaging in various for-profit coffee merchandising activities in Seattle Washington. Having gained popularity, Starbucks then expanded and branched out in their offerings. Starbucks also extended its reach by opening outlets throughout the US. Currently, Starbucks offers a wide variety of delectables, beverages, specialty coffee beans, containers, etc. Right? Still, Starbucks achieved its success selling coffee with a capital "C." Honestly, this is pretty common knowledge.

I asked for a large, grande, astronomical, colossal, or what have you, dark roast coffee at the Starbucks in Safeway the other day. After some delay, the attendant stated that they "did not have any dark roast."

"Well, make some, please," I replied.

The associate plodded around a bit and finally replied, "We don't do that."

My response was, "You don't do what, make coffee? This is Starbucks, isn't it?"

The Starbucks employee readily agreed that indeed the shop was a Starbucks.

"I dont understand," I replied. "You make a wide variety of beverages here. Can I order a Trenti iced coffee, 12 pumps sugar-free vanilla, 12 pumps sugar-free hazelnut, 12 pumps sugar-free caramel, 5 pumps skinny mocha, a splash of soy, coffee to the star on the siren's head of the cup, with ice, and double-blended?"

The employee stated, "Yes, of course I can make that for you."

Incredulously, I asked, "And you will not make me a lousy, stinking large cup of dark roast coffee? My ridiculous iced coffee order will probably take 10 minutes to manufacture, and the line-up will be out the door; yet you will make that??"

I begged, "Please, pretty please with sugar and spice on top, make me a large, grande, groß, 大的, or whatever we need to call it, COFFEE."

"We don't do that," the attendant stated flatly.

And so the day was theirs. I did not, could not, purchase a coffee. I was disuaded, prevented even by the coffee shop employee, from buying a coffee.

FLASH!! Starbucks (in Safeway) employees do not know that they work in a coffeehouse and that the main service is MAKING COFFEE FOR CUSTOMERS.

Amazing....

The batista was rude from the time she started taking my order. She had the attitude that I was bothering her. I ordered a Venti Mocha, which comes with 2 shots of espresso. I asked for 1 extra shot of espresso and to make the drink 2/3rds decaf. She said, "ok", then took my payment. I got my drink, looked at what was written on the side, and it indicated 1/2 decaf. I pointed out the mistake that was made. Her response was, "I don't know how to do that". I was surprised because when she took my order, she said, "ok', as if they would make what I ordered. If I hadn't noticed the mistake, I would have never known. Some people, like me, are sensitive to caffeine, which is why I only wanted 1 shot of espressoto be caffeinated. Some people cannot consume caffeine at all for health reasons. Baristas should be cognizant of this and realize the the impact that caffeine can have on...

I have been to this Starbucks in the Safeway in Annapolis quite a few times. Each time was worst than the last. I do not mind tolerating attitudes, but I do have a problem when my order is not made correctly nor am I given the correct proportions. I had ordered a grande white mocha, and by the time I got home, my coffee was a bit cold. I take the lid off of my coffee to heat it up in the microwave, and I find that the grande I had ordered was clearly not filled up. Additionally, each time I have gone to this Starbucks, all but 2 employees that I’ve met have given the worst customer service. I have worked as a supervisor at Starbucks, and while it can be extremely busy and difficult in terms of orders and customers, it’s another thing to have a blatant disregard for...