Starbucks — Restaurant in Maryland

I've been to this Starbucks for ordering in person and had decent service, but I recently tried it with the mobile ordering system and had terrible results. I ordered 5 drinks, two of them were made completely incorrectly, and the remaining three were substandard. When I brought one of the incorrectly made drinks to the barista's attention (it was supposed to be soy and no whip due to dairy allergy) she said she didn't even notice the alterations made to the standard drink, despite the printed sticker on the side of the cup listing them, and wasn't apologetic about it either. Half of why I love the mobile ordering is because of the ease of switching drinks to be dairy-free friendly without worrying about a verbal miscommunication, but if the baristas don't even read what they're supposed to be putting in the drink, it defeats the entire purpose. Had it been a drink without whipped cream, I would have never noticed the difference and we'd have ended up with a very...

Store probably has the worst inventory manager on the east coast. Love Starbs, but pick a different location. Constantly losing money here because they can’t fulfill order ahead. When they inevitably don’t have what you ordered online, they ask that you wait in line for the register (which is a long long line). I ordered ahead because I’m in a hurry and wanted it prepared for when I got there. Common sense would take how they handle...

An older location and not as clean. Bathrooms are not all that clean either. Gets pretty busy at certain times but I've never had trouble finding a seat. I usually order an Emperors Cloud tea or black dark roast, both of which have tasted fine from here. Staff is okay. Some don't have the personality to work at a place that requires customer interaction. I prefer to go to the Barnes and Noble Starbucks cafe a few doors down...