Starbucks — Restaurant in Maryland

It was right around 5:30p and I placed a mobile order. The app said 6-9 min. Great! I arrived with 3 min to spare. No big deal. I could wait. Since I ordered to Frappuccinos I didn't want to get there too late and they be melted. They were not busy inside, but the drive thru had at least seven cars in it. The counter where drinks are placed was a mess, they had some of the syrups on it and were making drinks from it. The caramel sauce was there and they were placing the milk on it. And just liquid everywhere. I get it, they felt slammed. But there were three of them there. No one was ordering inside but one stood at the indoor register, the drive thru associate was standing there while the 3rd person was making drinks. At some point, the register person started helping. And finally, the drive thru person. I watched them refill the freeze dried fruit over drink cups. I watched them leave milk on the counter. I watched one of them slip and almost fall. It was a mess. After about a 15 min wait I went to ask about my drinks. I was told mine were next. After 5 more min, one of my drinks was ready. After another 5 min, I asked about my 2nd drink. That was my mistake. They were put off by my request. The person making the drinks starting putting things down more roughly than before. But they made other drinks for newer orders while I was waiting. Then, as they made the drink, we were told there was no mocha powder. Nearly 30 minutes later and that's when I find out. I just wanted to go so when they offered the pump of mocha I took it. I got out of there 35 min after arriving. I thought that was the end of it, but no. The drinks were not made correctly. There was no sugar in one of the drinks and the other had an extra surprise. There was a freeze dried strawberry in it. Thankfully, it wasn't my drink as I'm allergic to strawberries. But it is still annoying because they were so careless there. I want to give the benefit of the doubt but I do wonder. One thing is for sure...I do not recommend and I will not return to...

I went to this Starbucks to purchase a drink and a cookie. I had a drink cup completely full from yesterday that I purchased that was horribly made but I couldn’t return it because of the local weather rain storms etc so I wasn’t turning around and it was late. When I pulled up placed my order and attempted to get them to replace or remake this drink the representative turned and spoke to a manager who first went to make the drink, than came back and said she couldn’t after seeing my race. I asked her for the store manager name she said I am the store manager Meagan. I asked her for the Manager above her name and number she refused his number or email and provided me Jackson. I asked do he have a full name she said I’m not giving you his name look it up. So I replied no problem I know what to do for people who don’t provide the proper customer service. I then asked her for my drink I will pay for it and she stated no I’m not selling you a drink. She refused to sell me a drink because I didn’t accept her being rude because she wouldn’t remake my drink to begin with. When the rep went to one manager she started to make the drink, Meagan stepped in looked at me saw my race and said no we don’t remake drinks. I told her I don’t go to Starbucks daily the weather was bad and clearly the old drink is full but that wasn’t enough. To insult me further to refuse me from purchasing a drink is pure disrespect. I wasn’t yelling raising my voice but I definitely expect respect which I wasn’t given. It’s been known the racial issues with Starbucks this is just another example of a long standing issue with...

This is the worst Starbucks I have ever been to. I have never written a google review but my experience was so bad today that I just had to. It took 30 minutes in the drive thru after I had ordered, just to get to the window. There were only two cars infront of me and they messed up every persons drink in line. That’s why it took so long because they would give the drink to the people in the car, but then the people would give it right back because it was not the right order. So, when I got closer to the window I knew they would mess up my order because they had gotten the two people in front of me orders wrong. The girl gives me my $9 drink, and of course, after waiting 30 minutes, they got my drink wrong. I asked for an iced chai with cold foam. They forgot the $2 cold foam. So she gives it back to me and I’m driving away to realize I just paid $8 for a glass of milk. They didn’t put any chai in it. So after wasting 40 minutes of my day, I threw out my $9 cup of milk. The girl also had no idea what she was doing. She typed in my order wrong and the lady’s behind me in the drive thru line. I know this because I had my windows down and could see and hear everything happen. I do not recommend this Starbucks to anyone. It was the worst experience I have ever had with...