It has been a few years since I have been here, but I will, never, ever return to Freetime Java, nor will my husband who is a much more frequent customer. Earlier tonight, my grandmother was taken to the hospital, and after being in the ER for hours, I needed a break and DIRE need of some coffee. I went to her house to get a few things for her when she is discharged after which, I went to Freetime Java, it is the only actual coffee shop open at this time, and there is not much more that is unappealing than gas station coffee that was brewed hours ago.
I pulled up at the speaker around 2:15 AM. After sitting at the speaker for about five minutes before being even acknowledged, a woman came on the speaker and immediately said “I have to go on my lunch, I’ll be back in 30 minutes”. it definitely caught me off guard, and I had said, “ so I can’t order now…?” But got no response at all. I sat there for another minute or so before backing out. It might be worth mentioning that there was a car in front of me at the window.
Primarily, my frustration and irritation is with the business. if your staffing numbers requires that you need to shut down for X amount of time so the employee can take their lunch—post it. Make it known. Something!!! The employee was also very rude though. There was no “hi” no “I’m sorry, but…” no nothing like that. I genuinely would have left disappointed, that is all, if there would’ve been at least a smidge of good customer service provided when telling me that I couldn’t order.
Even if they are the only coffee shop open in the area., I will never return there or to the gas...
Read moreWent in today to get a medium hot mocha with one extra shot of espresso and a half a pump extra of the mocha. Total came out to $5. Tasted it as I drove off and I wish I would have tasted it before driving off because my God this is honestly one of the best mochas I've had in a very long time. My order is pretty simple and everywhere else that I've gone including Starbucks the prices are outrageous and the quality of a mocha just doesn't taste all that great. As a matter of fact I went to a Starbucks just last week got the same exact order and it was $7. I will definitely be coming back here for my coffee is from now on it's my first time getting a hot drink from them. I normally get there Blended Java Monkey I think is the one it's called and I love the way it tastes. Normally my experience with other coffee restaurants is if you make really good blended drinks the hot drinks don't taste that great so I was very surprised with how good this taste and wish I would have stayed at the drive-thru longer so I could express just how much I...
Read moreMy favorite place for coffee only place I go period ,my #1 choice is iced Americano made by JADE , MELISSA , and one other girl "you know who you are "* all three women you know me in green Chevy astro with my Michael babe *they are my The best customer service I've ever had makes my Day better to know there are still Good people in the world it means so much to me thanks for being so nice and for the couple girls that are very rude and bullying me go suck a bug!!! , I would walk miles to just go there and its not only because they make great coffee but treat me like a friend and not like few more $$ in their pocket lol ☺️ you( 3) WOMEN R amazing and I appreciate your positive attitude 👍👍💯❣️ great job I love you all and to who ever reads this if you're wanting the best coffee ,quick and done how you want it & at the affordable price and don't want to deal with rude ppl or bad costumer service then FREETIME JAVA IN MARYSVILLE IS THE PLACE TO GO for sure , bet , on god...
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