Stella's Sweets — Restaurant in Marysville

Absolutely horrendous customer service.. Purchased from this company’s vendor stand at the Boom City event. The employee ringing me up ignored me when I raised concern that the price added up to much more than I ordered, which she ignored and proceeded with the transaction anyway. As soon as it went through she told me she had made a mistake and didn’t delete the items from the previous order, meaning that I paid an extra 9 dollars for something I didn’t get. I asked for a cash refund multiple times or if I could get an item equivalent to the price I was overcharged, and her and the other employee told me no. They proceeded to tell me that I would surely get an immediate refund on my card. After an hour passed at the event and I still hadn’t received the refund, I returned to the cashier once again to ask for a cash refund instead. The rude employee proceeded to argue with me and make excuses without any explanation as to why I was unable to get a refund in cash. She told me I could come visit their store if I didn’t receive the refund. I tried to respectfully explain that I lived very far from their location and would be unable to drive back to the area, which is why I wanted to sort it out before I left. They continued to say they wouldn’t give a cash refund and the “immediate refund” they claimed turned into “maybe 6-8 business days”. The day after I still had not received a refund so I called and explained the situation, hoping to get it figured out over the phone. They continued to say they don’t know what to tell me and that they can’t control it despite the fact that it was a mistake on their end. I still have not received my refund. Overall a terrible experience that could have easily been solved and prevented. The employees handled it very poorly and had rude attitudes the entire time, despite my effort to suggest solutions. No apology or effort to try and fix the problem from them in-person or...

Bought a bunch of candy in store, first problem is she tried charging me way more until I told her it doesn’t look right and she acted like she didn’t know. Then when I tasted all the candy some of it was way past expired and some others tasted like chemicals. When I brought this up to customer service they just had a ton of excuses and kept wanting “pictures”. When they offered to replace it I agreed and have since then been ghosted by them but I’m sure they’ll have some more excuses for me. Definitely won’t recommend this place...

Had a fantastic experience at Stella’s Sweets!

It’s a charming spot perfect for both kids and adults, thanks to its cute decor and welcoming atmosphere. The staff were outstanding - knowledgeable, attentive, and really friendly, making our visit extra special. The shaved ice is a must-try! It was delicious and refreshing. Highly recommend for a sweet treat and...