Pizza Factory — Restaurant in Mauldin

Updating my review: my son’s little league team ate here. The food didn’t take nearly as long to come out as when they opened but it is still cardboard type pizza crust 4 years later. It’ll do. Great place to take the kids. They have wine in the fridge for the mommies. They also have a tv set up which adds to the atmosphere. Changing from 3 stars to 4 because they were so accommodating to our little league team.

At the new location a few blocks away. Currently eating there while writing this review. Took an hour or so for pizza to come to our table (not fun with restless toddlers.) They weren’t ready to open. Understaffed for a Saturday night but what’s worse is the pizza is like cardboard frozen pizza. Only three generic beers on tap and zero atmosphere. Everyone complaining right now the food takes forever. This place is so basic and not worth coming to, as it is. Go to Morretti’s on Butler for delicious pizza and quicker delivery and normal atmosphere. Maybe this place will get better but I doubt the pizza will change. They gave me a free beer for my wait so edited this review to give them another star. Nice staff. They just have a long way to go or they won’t last long...

I truly wish I could give this place negative stars. It looks like a dive & it truly is.

There were rat droppings in the bathroom. I saw small roaches near the counter. I did not see them until I went to complain that I had hair in my pizza!!

I should have realized it would be nasty when the exterior looked so run down. I try to not judge a book by its cover but this should have been a red flag.

We walked in & the host was incredibly rude. Her name was Lydia. The man who came to speak to me about the hair claimed he was the owner. Well his attitude was terrible. I’m a paying customer & I’m showing you disgusting hair in my pizza & he just blows it off…. I guess I should have checked Yelp reviews first.

We ordered a medium work pizza & garlic cheese toast. If you can get past the grease pooling on the top, the cheese was like plastic. The crust was dry & tasteless. The garlic cheese toast was greasy too but not terrible.

The lack of cleanliness & rudeness of staff will keep us from patronizing this dump again. I’ll gladly tell everyone I know to avoid it.

Matter of fact… the health department needs to shut...

My husband and I went for lunch today. I read the reviews before going and for the most part it sounded good. We go to get our salad and there is a little lettuce in bottom of container with lots of water. Several of the containers are empty or very little amount. I had to ask for the lettuce after standing at bar for a few minutes. As we are eating and a group of 5 come in with a shi tzu dog. It’s obvious this dog is not a service dog. The customer gets a child’s high chair and puts the dog in it. The dog is putting his paws on the table. As they get their salads and set down the dog jumps on top of the table trying to get to the bowls! The customer then takes the dog outside to the car. There are too many pizza places around that we can go to. I have never written a review before and I am sorry my first one...