Magic Wok — Restaurant in Maumee

Wow. Very rude! We’ve come here many times over the years, and never had a problem until this evening. Frankly, the food is just fine. It’s not great, but it’s totally doable when you’re out and about, heading home not wanting to cook. We ordered a family sized beef fried rice, family sized chicken fried rice, almond boneless chicken, five egg rolls and a mango mandarin smoothie. That is not what we got, it was two chicken fried rice boxes no almond boneless chicken and no sweet and sour sauce. So we sat in line again, pulled BACK around and were told to pass the food back into the restaurant so he could “check the bag” and he took it in picked the chicken out of one of the fried rice containers and swapped it with beef. Three scoops out, three back in, added the “almond boneless chicken” and rudely said “there’s no mistake everything is in here” but we SAW him do it. Anyhow, got home, opened the ABC and it’s sweet and sour chicken which no one likes. I called and said I’m sorry to bother you but we’ve had a mistake, and he wanted to argue kept saying “it’s right” no, it’s not right, we’ve eaten here for 30 years. Unless the recipe changed in the last month which I doubt. I said this would be very easy to fix, and more being told that I was wrong, I assured this person it’s incorrect…that it could just be swapped and sure it LOOKED like ABC but it definitely was not. More attitude so I said well, okay, then I guess we won’t come back because it’s really an easy fix, just put a replacement out or on the books. Instead of finding a solution I’m hung up on. That’s it. After literally three decades we are DONE. I don’t know the man’s name, the receipt says “LillyAnn” and it’s surely not her. I have no doubt that someone with a temper like his has gone unnoticed. I didn’t yell, I didn’t Karen, I wasn’t rude, no cussing and he really found it appropriate to go off and hang up? Too bad. I don’t leave negative reviews either unless something is really wrong. This was an egregious mishandling of customer service basics. It’s not his restaurant my guess and if it is…good...

-I think Magic Woks egg rolls are the best! They are always hot and delicious. I can't believe a fast food Chinese restaurant has better egg rolls than I have had anywhere else. -Their smoothies are definitely high quality, flavorful and refreshing. I personally like the mango strawberry and the berry. -I used to like the LoMein but the raw broccoli in it the last several times I have ordered it has been very disappointing. -I really enjoy the orange chicken as long as it isn't over cooked. I have recently really enjoyed tasting the appetizers including the crab Rangoons and pot stickers. I already knew I enjoyed the egg rolls- but these 2 are definitely even better. The family party pack is great to taste them all and share. My boyfriend is always jealous when I go here between errands and he...

If I could rate this place 0 stars I absolutely would. I have had numerous horrible experiences at this location, even after I kept giving this place more chances, I am really disgusted with how the quality of service has never changed or gotten better- ONLY WORSE. On top of that, I've reached out through the website and never heard back. The same young lady who works the drive thru has the WORST customer service I've ever witnessed. They seriously need to have a talk with her about her awful manners + how crazy rude she was. I will never return to this establishment. The fact they never reached out after I initially made contact goes to show the owners/management don't give a rat's behind either. DO NOT COME HERE! You'll be...