Appliance Center — Local services in Maumee

The only reason I gave them one star is because you can't give 0. We purchased a new house and was going shopping for furniture, a lot may I add and I received the WORST service. If you go there do NOT work with Hollis or the manager there. We were in the need of a couch, mattress, bed, dressor, night stands, and more. Hollis was very rude, unprofessional and not personable at all. She stated there were no deals or discounts she could give us and was only worried about her commission on the sale of the many items we were looking at purchasing. She never guided us to any other deals nor tried to help us in any way, it was her way or the highway and she definitely showed that. We were about to leave the store when I saw Mary who sold me my last sectional and had the best interaction with. We started talking to her to see what she could do for us and Hollis saw this and hid behind a plant to see what we were doing and saying. Then when we were showing Mary what we were looking at and both Hollis and the heavy set male manager were watching our every move and staring at us the entire time. We then went around the corner to get away from them, they proceeded to call Mary and let her know that Hollis was previously working with us if that's what you call it while we were standing right there. Mary was so embarrassed at their motives and the way they handled things and I dont blame her one bit. This was the worst customer service I've experienced and the way Hollis and the manager was acting was so ridiculous that I will NEVER step foot in that store and I will warn every person I know NOT to go there. PLEASE DO NOT GO TO THIS STORE especially if you have to work with either Hollis or the manager as they are so unprofessional and rude.

**update: management stated they back their employees, well maybe most of them but I wouldn't be backing employees hiding behind things to hear what we were saying to another employee or calling an employee while the customer was standing there. It was very unprofessional and if I were you would be embarrassed by the way they acted. I wouldn't be backing that...

1-10 (10) being world class service Sales consultation – (3) Delivery – (0) Customer Service – (0) Local Owners Commitment to customer – (0)

I began renovating my home in September of 2020. I didn't shop Appliance Center at all for the Kitchen Aid appliances I purchased from them because they seemed (from their commercials) to be a turnkey white glove supplier of premium appliances. I could not have been more wrong as they are the worst company, I have ever purchased products from. I purchased a 4 ft cook top, Industrial Range Hood, 2 convections ovens, and a warming drawer. I also purchased premium Kitchen cabinets from them too. It's been a comedy of errors from this company (Too many to list here) culminating in the damage of my 2-day old floors during the delivery of my appliances 1.5 years go. Yes, you read that right it's been 1.5 years since they damaged and agreed to repair the flooring. It's been delay after delay without any real explanation as to why. The employee managing the process doesn't return texts messages or phone calls and If I want to get a status update, I must go to the location. He was supposed to be senior contact at the company, but his only function is sales and sales only. The company has made promise after promise and not honored them. I have left several messages for the local owners and not received one phone call from them either. All companies and people make mistakes--myself included. It’s not that you make mistakes it’s how you fix it afterwards. This company is horrendous in its service delivery, and I am truly sorry I purchased anything from them. I purchased extremely expensive appliances and cabinets from them. Imagine the service you will receive from them if it's just a single appliance. No one should buy anything from this company they only care about new sales and not serving...

Bought an 800 dollar washer with the understanding that it would be delivered in 2 days. No, they dropped the ball. Somehow incorrect date entered. Salesman made it sound like it was my fault. Spoke with a manager and it was stated that he would make an "exception " and have it delivered in a few days. Then they called the warehouse and checked for delivery to do me a favor and get it delivered on the date it was promised. No, they were all busy. We live a around 40 miles away. The manager offered 5% ( which is the delivery price) off if i gave up my Saturday to drive down and get it from the warehouse. I explained we had plans today after the washer came. He then stated " well we can just cancel the order". So we did. Tried to make it sound like they were doing me a favor. I'll do you a favor and never step foot in your store again. Bought the same one from the new appliance store in Wauseon. They were happy to get our business. Delivered no charge, same price for machine. However, this one came with good service. Maybe they should look down the road at the Anderson's and see the writing on the wall. Sad. Bought quite a few appliances from the Appliance center. No more.

If you had made every effort to correct YOUR error, you would have delivered the washer, as promised on the date you said you would. Not, "hey, I'll do you a favor and bend our rules and deliver it sometime next week. If you don't want to hear profanity and get yelled at, don't screw up Drew. Do you job well, serve the customer, and don't bite the hand that feeds you. It may bite back. Nice post. Almost made me sad. Sorry I hurt your...