Wendy's — Restaurant in McAllen

I’m in the drive-through for breakfast. Picking up three burritos. The Store manager. Who’s also the Cook after being at the window for eight minutes. Asked me if I could pull forward because it’s gonna take longer to cook the eggs for my three burritos, and when I told them that I would stay here at the window, and wait for my food where I paid for it. He said well. I’m a good Customer of the Store that you work at and when I go to your store. I’m gonna request. Immediate Service. I don’t understand that common because my Store has nothing to do with food, Services, and at my Store, we treat all our customers the same as they come in. We get them registered and take care of them. i’m not sure what me waiting for my food at the window has to do with him. Coming to my Store for Service. And I don’t understand. If the fast food restaurant. Every time they take your order. They ask you to pull forward and wait for your meal ahead. My belief is they do this, so that their system doesn’t register how long it actually took for the meal to be served. Because as you pull away, it then stops the clock on the running of that ticket. The Customer behind me, drove up along side me and asked them if his food was ready. And they said that they have to get going and if they don’t have their food, he apologizes, but he hast to leave. And I’m still sitting here. Waiting for my three burritos. I’ve already paid, so I can’t leave I’ve now been at the window for 15 minutes since I placed my order. Waiting for my three burritos. It’s now 7:30 in the morning I arrived here at 7:18 this morning And then I had to ask for my receipt at the end. When I got my credit card back, she said I’ll have your receipt in a little bit. My receipt shows 731 A.M. on September 1 which is the time they delivered it to me. And if I had pulled up to the front like they asked me to the system. Would’ve registered my car. Leaving five minutes or so. After I took my order. Anyhow, this is Wendy’s, Restaurant, 2716 W. Nolana Ave. 78504. My ticket number Amber is 3001.Host Gilbert Anyhow, this gentleman is generally pleasant. When you come through the drive-through. I don’t understand the attitude today, and I don’t understand him having to bring up when he comes to my business. What he’s going to demand. It sounded like a threat, which is not a comfortable way to feel when you’re ordering breakfast. Anyhow, I hope there’s a Wendy’s representative. That’s overseen the reviews and addresses this with this location. Like I’ve said, I typically get good Service when I’ve driven through other than today and again, my order was the drive-through window. It wasn’t dying in. It wasn’t take out. And it wasn’t delivery. Happy Labor Day, everybody. God...

A small, cramped place to eat. It was incredibly dirty. The tables were sticky, and there was trash everywhere. The soda machine was disturbingly dirty and sticky (it's touch screen, so you don't even want to touch it). The place was busy (weekend rush maybe?) so I can understand why it was so trashed up. The soda machine is in the way with a line that will form quickly and blocks the line where you actually order food to eat. You have to cut thru the soda machine line to place a food order. There's a counter to get your paper towels, ketchup, and soda lids, which is also in the way of everything. The soda lids are a pain to take out from the holder, so you should put your drink down to ensure you don't spill it everywhere. This inconvient counter is sticky from all the spills that have occurred. Ketchup splatter is also here, so it's just a messy area. Luckily, the paper towels are here. But careful because you might just bump keisters with someone else who is waiting in line to order. The staff seem kind enough but also seem overwhelmed by the crowd. This Wendy's should be remodeled for optimum space because with the looks of it, it just seems chaotic. They do offer outside seating, but who wants to eat outside with the humidity and the influx of crazy birds hanging around. They have a variety of seats to choose from but unfortunately everything seemed dirty. My husband and I order the biggy bags along with a small Chilli w/cheese and onions. I gave the food 3 stars because there was some old hard bacon in my chilli that I had to spit out (the bacon chunk seemed like it was days old and should have been thrown in the garbage but somehow landed in the chilli.) The burger was average, the spicy nuggets were good and the fries were good. The drink was a small and I didn't even finish it since I just wanted to leave since it was noisy. Maybe it's just the location where the employees don't get a break to even wipe down areas, and it's always busy, I don't know. The service could be improved just by improving the cleanliness of the eating areas. The atmosphere is not great for eating indoors because it's crowded and sometimes noisy, and the outdoor area is a terrible place to eat due to the birds and the high traffic road next to it. This Wendy's is in a high traffic location, it's located in the same area as a walmart and other shopping stores which explains why it seems so busy. I would skip eating here and maybe just go through the drive thru or head for a different Wendy's with less traffic. I love Wendy's but I don't love...

The worst Wendy's ever for customer service, food and overall atmosphere. I purchased the 8.00 combo that includes two junior bacon cheeseburger, small chili and a Cobb salad. When I approached the counter nobody was there to take my order. When someone finally came over to take my order, I ordered the before mentioned food. Well the lady at the counter could not understand that I wanted a Cobb salad with classic chicken instead of grilled chicken. She called someone over and I explained to him what I wanted. I even pointed Ted at the screen where they had a picture of crispy chicken tenders. He said ok. When my partial order came out it was the Cobb salad with grilled chicken instead of the classic chicken and small chili. I went up to the counter and told her that I wanted crispy chicken. They took my cobb salad back and took out the grilled chicken and put a dried old crispy chicken patty. They did not even cut it. They should have replaced the salad. The lady told me I just needed my fries. Well other customers came in and got their food that included fries and I was still waiting, while my chili was getting cold. I finally went up to the counter and she saw me and gave me an order of fries. I explained to her that I was still missing my burgers. She asked for my receipt and the manager was there and he asked what name the order was under. They finally gave me my burgers that were cold and the fries were cold. I waited over thirty minutes for my food. I will never go to this Wendy's again. I should have asked for my money back. I gave it a one star rating because I have no other choice. It deserves a...