Whataburger — Restaurant in McAllen

I ordered online delivery that was fast but the food was already cold even though it was delivered in about 10 minutes. Besides that, the burger was absolutely messed up drowning in ketchup even though their burgers do not come standard with ketchup and I definitely didn't add it. The buns were soggy and the veggies weren't arranged at all to Whataburger standards, let alone customer standards. When I unwrapped the sandwich it looked as if this was done on purpose as per a prank, it was an absolute mess. If it was an accident it was obviously not quality checked by the manager. This was at 3 am so it's not like they were busy. I ordered extra chicken strips as well and those were not provided at all. Again all the food was cold even though they "don't start making your order until you customize it." Had to call in and complain where I was asked to provide the order number by the man in charge 7-8 times. The manager said his name was Angel. I was trying to resolve the conflict but the whole conversation consisted of him talking with his employees during my attempt to get my issue resolved. He didn't even offer to repeat the information I stated that he requested from me, so I would know if it was accurate. He then started the passive aggressive approach and kept repeating the order number wrong to me to try and make me angry. After demanding the order number and me trying to provide it he then changed gears to a more subtle, "oh you don't need the order number just bring in the receipt." I know for a fact that nothing is going to change at this location as the leadership is setting this poor example. It's a poor excuse for customer service and I hope that someone that's actually in charge can fix the issues at the 23rd st location. I visit this store out of convenience and proximity but obviously I won't be anymore. Whataburger standards and practices have slipped dramatically and it's sad really brand loyalty is huge for their income I'm sure and locations like this are the reason that corporate is...

I’m writing to report a serious safety and sanitation issue at the Whataburger location on 23rd and Orchid, Store #4017, in McAllen, TX. I visited with my two kids and had a very unpleasant and unsafe dining experience because Team member Patrick poured a bucket of cleaning chemicals on the floor around our table while we were eating, leaving the floors soaked and filling the area with a strong, unpleasant chemical odor.

When placing our order, the cashier, Patrick was cold, unresponsive, and did not confirm or repeat the order. He gave no acknowledgment during the transaction, and I initially assumed he might be having a bad day.

While we were eating, he began pouring a bucket of water mixed with cleaning chemicals onto the dining room floor, scraping it, and then using a loud suction machine. There were no wet floor caution signs displayed. I first assumed he would limit this to an unused section, but he proceeded to pour water and chemicals directly around our table, blocking our exit and making it difficult to continue eating.

As we stood up to leave, he immediately removed our chairs from behind us before we even walked away. The combination of wet floors, chemical exposure, and loud equipment while guests were dining created an unsafe and unpleasant environment.

I addressed this with the manager on duty, who dismissed my concerns, stating that they clean “whenever they can” regardless of guests being present. He offered no solution and appeared unconcerned about the safety hazards or the customer experience. I informed him that I would be reporting this incident to the McAllen Health & Code Enforcement Department.

This experience caused me to lose my appetite and I ended up throwing half my food away because of the chemical smell & left me feeling disregarded as a customer. I ask that Whataburger address these unsafe cleaning practices and ensure that proper customer service and food safety...

We recently visited Whataburger on a Monday evening, hoping to enjoy a fresh, satisfying meal. Sadly, our expectations were not met.

Upon arrival, one of the managers efficiently took our order and handed us our cups. However, when I went to fill mine, I noticed rust around a stainless steel area in the drink station where the lids are kept. I shrugged it off initially, but things only got worse from there.

Sitting at our booth, it became clear why there was rust in the drink station. The wallpaper around the tables was full of holes, and it was obvious that the Sheetrock underneath had severe moisture damage. Shockingly, there appeared to be black mold on the wall.

When our food arrived, we were hoping for something fresh and delicious. Instead, the fries were soggy, the apple pie packaging was dirty, and the burger was dry and far from fresh. This location used to be one of the better ones, but it has certainly gone downhill.

As we gathered our tray after eating, I picked up the receipt, which had been sitting on the table the whole time. The moisture in the paper suggested significant humidity issues. The ceiling tiles around the air vents also had mold and water damage.

This location was remodeled not long ago, making its current condition even more disheartening. Public safety should be a concern here, given the visible mold and overall poor cleanliness.

Overall, nothing we ate was good or fresh, and the state of the restaurant was concerning. We won't be returning...