Whataburger — Restaurant in McAllen

I left a five-star review for this location years ago, expressing how satisfied I was with the great customer service and food. However, my recent visit was disappointing due to the poor service I received from a man named Joseph, who said he was the manager. In the past, whenever an issue came up, the staff at this Whataburger always apologized and made things right. This time, Joseph refused to do so—even though I had my receipt—and repeatedly said there was nothing he could do. He was condescending throughout the interaction and smiled as if the situation didn’t matter. I’ve always enjoyed this location, but I wouldn’t recommend visiting if Joseph is there. Unfortunately, he does not represent the true...

Unfortunately this occasion I decide to eat lunch in the restaurant, my order was apparently "lost" as orders for others dining were getting their meals as I was still waiting. Had to get up as no employee approached me yet I had an order number on table. As I finally got a crew leader as manager not seen, he did go and look for order, came back and asked if could repeat order, I did, and got a fresh order in about 5 minutes, after waiting 20 at the table. Was told they apologized for the error. Just wonder if they ever thought, should have I been refunded my money, as I did not go ballistic or be rude, service at our restaurants has changed. Was disappointed, but I should have said something as...

I ordered with the app. I wait 15 minutes behind a person with a big order only to be asked what my order was as they had not started it yet and didn't know what it was. I repeat my order and ask for the shake I ordered, the male working proceeds to tell me they have no shakes. I ask to cancel he says sure. A day later still no refund. Mediocre service would be a compliment to this joke of a establishment. In the end I just went to another Whataburger and got exactly what I wanted without waiting or incompetency. I would avoid this place and consider the location on cage just a...