Chick-fil-A — Restaurant in McKinney

I recently had the pleasure of visiting a Chick-fil-A location that offered a kids playground, and I cannot express how impressed I was with the overall experience. Katie G provided rockstar service. I felt like we were at a sit down restaurant. As a parent, finding a restaurant that caters to both the taste buds of my family and the playful nature of my children is a rare gem, and Chick-fil-A truly excels in creating a delightful haven for families.

The first thing that caught my attention was the inviting and vibrant playground area. Nestled beside the restaurant, it was a vibrant paradise of colorful play structures, slides, and swings that immediately sparked my children's excitement. The playground was immaculately maintained and constructed with a strong emphasis on safety, allowing me to relax knowing my kids were in good hands while they played.

Chick-fil-A's attention to detail extended beyond just the playground itself. The surrounding seating area was strategically placed, providing clear sightlines to keep an eye on my little ones while still enjoying a delicious meal. It was comforting to know that my kids were entertained and enjoying themselves, allowing me to savor my own meal without interruptions.

Speaking of the meal, Chick-fil-A's renowned menu did not disappoint. The delectable offerings were a perfect blend of classic favorites and healthier options, ensuring there was something for everyone. From their signature chicken sandwiches with perfectly seasoned and crispy fillets to their refreshing salads and flavorful wraps, the menu catered to both young palates and adult cravings alike. The quality of the ingredients was evident, with each bite leaving a lasting impression.

Furthermore, the staff at Chick-fil-A went above and beyond to make our visit memorable. From the warm greeting at the door to the attentive service throughout our time there, their dedication to ensuring a positive experience was evident. They were patient and kind, catering to our needs with a genuine smile that made us feel welcome and valued.

Chick-fil-A's commitment to family-friendliness extends beyond the restaurant itself. The chain has actively supported local communities through charitable endeavors, scholarships, and youth programs. Knowing that my patronage contributes to such worthy causes only enhances my overall satisfaction and appreciation for the brand.

In conclusion, Chick-fil-A with a kids playground is a shining example of how a fast-food restaurant can go above and beyond to create an exceptional family-friendly environment. From the well-maintained playground to the scrumptious menu options and exceptional service, every aspect of our visit left an indelible impression. I wholeheartedly recommend Chick-fil-A to families seeking a place where both parents and children can dine, play, and create wonderful...

I have been a loyal Chick-fil-A customer for 2 Decades, dining at various locations across the country and in Texas. Chick-fil-A has consistently been the gold standard for food service, with excellent customer service and accurate orders. Unfortunately, my experience with the 6201 Eldorado Pkwy location has been the EXCEPTION.

Over the past three years, this specific location has had recurring issues with my orders. Approximately 20% of my orders have been incorrect—ranging from missing condiments, straws, and food items to mistakes with the actual meal. While I usually just ask them to fix the errors, it becomes a much bigger inconvenience with drive-thru or curbside orders. By the time I realize the mistake, I'm already home or on the road, making it impossible to resolve without an unnecessary trip back.

The most frustrating experience occurred today that has finally caused me to write a review. With their app, I placed a breakfast order through the app at 10:20 AM and arrived at 10:34 AM. After entering my space number in the app, I waited for two minutes then got a notice that my order had been canceled. At other Chick-fil-A locations, when I've arrived shortly after the breakfast cutoff, they've always accommodated me. However, at this location, not only did they refuse to make the meal, but they also spent more time arguing with me than it would have taken to actually prepare a simple egg sandwich. This occurred during a slower business period, making their refusal even more confusing to me.

I love Chick-fil-A as a brand, but the consistent mistakes and poor customer service at this particular location have been beyond frustrating. If you look at most Chick Fil A locations they have a higher review score. The owner and his Father here seem like the best dudes, So I truly never wanted to pour it on at this location after seeing all their negative reviews. But when it feels like a business truly DOES NOT CARE is when I feel it is needed. I hope ownership will take these concerns seriously and work to improve the service quality, as going above and beyond is NEVER the wrong...

Every time I order from here it’s a mobile order. First time I pick up in line considering that I was leaving for work and instead of keeping the line moving they always try to pronounce my name (which takes them a while) before giving me my food. Second time, I decide to pick up inside since there was a line and I was heading to work, no one was in front and there was people waiting in line to order and occasionally the manager I assume will walk outside the doors and take an order and go back inside. Then more people came in also waiting for orders, and whoever was prepping orders was just leaving them on their prep table and not even taking 3 steps to place on the pick up area. After like 10 minutes of waiting since my app said my order was ready, I was already late for work, then the manager came out and started preparing drinks for mobile orders (mine didn’t have drinks) and after she was done she started to call the names of the orders and once again would not give me my bag until she was able to try to say my name. Today I decided I would order again since I wasn’t going to work and I was picking up breakfast for my mom and her coworkers and my order was just burritos and I pulled through the drive thru and there was a long line but as soon as I got to the window I waited for a few minutes before being told to pull forward and park for my food which took a few more minutes. Sadly I don’t think I will be coming back to this location even though it is a 2 minute drive from me just because even with no cars or few cars in their lines the service is horribly slow and I would rather take my business...