Kobe Steak and Sushi McKinney — Restaurant in McKinney

I am not one to leave reviews but this was awful! I came in by myself to eat lunch.1st the lady was so rude and bothered that i was asking for sushi and hibachi on my own. But i have been here before and they gave me premade fried rice from the back and it was nothing like what you get at the table. Just poor quality. She sat me down at a table and immediately scoffs and rolls her eyes. I was going to get the 50% off buy one get one sushi as advertised on there window. The waitress said it’s actually buy one get of 50% off (the sign is misleading) then she proceeded to tell me i can get it because i got water…. And i was like well that just seems like she is trying to add more money to my tab. I’ve never heard of such stipulations. Then my hibachi comes out. I got scallops and fried rice. Anyone who has had hibachi knows they use lemons. The man cooking my food put a ton of lime juice all over my scallops and vegetables. I saw and immediately asked about why he was putting limes on my food and said they were “out of the yellow limes for lunch”. Concerned because this gives it a different flavor profile. I then said something to the waitress and she said “oh yeah sorry. Come back for dinner with people and we will have lemons” it was horrible service. Then before deciding i was just going to leave. I grabbed the sow sauce and the entire bottle had a thick layer of grease on it. Used my napkin to clean it and the entire thing was covered in greese. Not to mention the sticky underside of my table. Gross and very rude to me. These lady dropped my check. Grabbed my money and didn’t say a word to me after that. Such a...

This place is severely understaffed. We walked in and waited over 10 minutes for someone to even acknowledge we were standing there in the lobby and waiting to be seated. There was no one eating in the main dining area and only two families over on the hibachi side of the restaurant. There was no hostess in sight. When someone finally came by and seated us, we ordered our food and didn’t see a waitress again for a long time. There were many people who continued to walk into the restaurant waiting for someone to greet them and seat them. At one point, more than 10 people were standing in the lobby waiting for an employee to come by. We sat there and watched as people literally started leaving because no one came by to seat them. It was insane. The entire time my fiancé and I were eating, the phone was ringing off the hook. The only good thing is we waited only 30 minutes for our food to be served, but the food was just average. We have both had much better food at other sushi/hibachi restaurants. We finished our food and waited another 30+ minutes for our waitress to come back by. I had to get up to find the waitress to even get our check.This was our first time dining here and will most definitely be our very last time. I would not recommend dining here to anyone. I don’t often write this long of a review but this is one of the very worst and longest dining experiences we have had. To whoever owns this place, you REALLY need to consider...

They have always had kids eat free on weekends. Last night they claimed they changed policy to 1 child eats free per 2 adults. That is fine, we have no issues paying for one of our children (probably should post that in place of kids eat free however). Another issue is the upcharge of $2.50 to change the steamed rice.to fried rice. They only added a little egg to it. I mean it really was not much different other than they tossed it in soy sauce. But $2.50 times 6 poeple...people... just made me pay a fortune for freaking rice. Won't make that mistake again! And $2.50 for drinks! Gosh we were $30 into dinner for drinks and rice! We didn't even get drink refills! So we love the food, but we probably won't go back because of the upcharges. That is alot. We do not mind paying for dinner at all, but this one is just a little insane with upcharges. Also, the bathrooms need a good cleaning. One of the doors was off the hinges in women's room and diagonal placed in front of the toilet! And the whole bathroom has a very bad odor. I was just told the rice was actually $2.95...