Taco Bueno — Restaurant in McKinney

Where...to...begin.... First off l, had been going to this location from 2007 up until we moved further North in 2018. Went back a couple weeks back, and then again tonight, as we were in the area. As the saying goes: fool me once, shame on you; fool me twice shame on me....well shame on me tonight I suppose.

Worse fast food location in the area - and that's saying a lot with the slow service at Whataburgers. Both recent times it took well over 45 minutes from order to departure.

With 2 cars already at the window ahead of us, we waited 35 minutes just to get to the window. When we finally pulled up, I kinda joked with the manager that was at the window if they had people call in sick or something...haha....well, he just equipped, Nope, and turned away. Ok, fine. Maybe he was stressed out. Well, after another 15 minutes, we finally had our food....or so I thought. 3 of the 7 items were missing.

So, I go inside. There's ONE customer. I tell the dude in the kitchen (THE ONLY PERSON IN THE KITCHEN) what I was missing, and he apologized and headed back to fix them.

That's when I saw the girl who took my order walk up from the back, and at a zombie snail's pace, she started preparing food. The smug manager then walks by, says nothing to me, and with a smirk on his face puts on some gloves. He then goes over to the tacos that the nice dude had already started, and acts like he's rolling them up... only he has no clue how to, so just leaves it and walks off. He whispers something to the main kitchen dude, and just continues to waltz around the kitchen doing absolutely nothing. No hustle, no apology, nothin.

The kitchen dude brings me my missing food within minutes, I thank him and tell him they need to get him some help. He says nothing, turns around, and shuffles back into the abyss with the other zombie snails.

We finally departed after 54 minutes from order time. Welp. They won't fool me 3 times. Stay away. You've been warned.

Oh, and that manager...

I hate to leave this review but we left this place in and went to Ernesto 's which was 👌awesome

This was our experience a group of 6 we placed our order And 🍸 As we are all sitting down in the well lit Room A mouse runs across the floor into a storage Room I am assuming that's what that door was.

Of course we go speak with management of course we no longer want to eat there we had just received our drinks and was waiting on our food. We speak with a young lady who was the acting manager that night and when we explain to her what we saw she was not shocked nor caught off guard (Her response to us was That was the last one and it was hard to catch) People do you understand what I am saying let me see again (THAT WAS THE LAST ONE AND IT WAS HARD TO CATCH) I was so done With that restaurant she apologised gave us our money back And we left and went to Ernesto which was an awesome experience.

The fact that this restaurant is still open while they have infestation of mice, remember what she said it wasn't only one They caught all the others but They were still trying to catch one . At night when they lock up you do not know what food That mouse has gotten into what they have touched mice drippings you just don't know it is very nasty to continue on running a business where your serving food to the public that you are not sure the mice has touched that can be anything from plates cups glasses food food Food food food 🤔 drinks lol he'll maybe the mice like margaritas to you just don't know

NO BUENO...

Where do I begin? I usually have a good experience at Taco Bueno but I had the worst experience at this location on 9/13/21. I went through the drive-thru, only to find out after I left that my food was wrong. I got the taco platter and they failed to put sour cream and guacamole on it. Also the tacos were majorly skimped out on toppings. The beans tasted like 2 handfuls of salt had been dumped on them. My food was completely slopped into the bag- there was sauce in the bag AND on the outside of the bag. When I asked the cashier to change it out, I found out after I got back to the car that she had changed it out for another one that also had sauce dripping on the outside. Also when I came back in to let the cashier know that my order was wrong earlier, she went to the back and told the girl back there and the girl had a major attitude and was like "what did she order" in a high pitch offended voice. The cashier was just doing her job- there is no need for an employee to talk to another employee like that- especially in front of customers. Oh btw, forgot to mention that one of the doors was locked-why? I don't know because it was only 6:30 pm. The cashier was nice, but that's the most positive thing I can say about...